Why trust is everything when running a successful estate agency
The human to human interaction and trustbuilding still make a massive difference to the running of a good estate agency business
Julian O'Dell
Six of the best steps for agents to take in 2023
You can’t do anything about the external factors, but you can control the controllables
How to protect existing instructions in a tough market
Three key elements play an important role in vendor care within the best estate agencies...
Property time wasters and how to avoid them
Staff should be reminded of the basic estate agency principle that customers can only ever go down one of two routes – they either make you money or cost you money.
Are you winning the talent competition?
Talent spotting, acquisition and retention are battles as significant as winning market share.
Remarkably effective ways to lead from the front
The best leaders lead by example.
Rapport – what is it really all about?
The word ‘rapport’ is regularly tossed around, yet there is often confusion about what it means. It isn’t simply about being nice to people!
Winning instructions – the thin line between confidence and arrogance
We often enjoy confidence in people. We are, conversely, repelled by arrogance. So, ‘Six of the Best’ tips will ensure you and your employees are firmly in the former category.
Winning instructions – why self-awareness is your biggest asset
“Until you make the unconscious conscious, it will direct your life and you will call it fate.”
Why leadership is crucial to business success
“Leaders lead by example, whether they intend to or not” is one of my favourite quotes… keep that mantra in your head at all times!
Estate Agents: How to win more instructions
Highly regarded estate agency trainer, consultant and Property Industry Eye columnist, Julian O’Dell, provides top tips to help improve agents’ processes and practices in winning instructions.
Property industry’s own summer festival gets ready to rock and roll again
Can Catfest break another fund-raising record for vital cancer charity?
Preparation PAVES the way to successful viewings, says our training guru
How to maximise your chances of success at viewings
No one will ever be a good valuer without self-awareness
To be a champion valuer, you will need that all-important quality of self-awareness
Winning instructions – it’s not just all about the fee
Why standing out from the crowd is so important in the battle for listings
Take care of your clients – before someone else does
How to stop your vendors jumping ship
Who they gonna call? You or another agent?
Get your own house in order, to get houses
Moment of truth: Can you honestly cope in a market with so many estate agents?
This could be your moment: But with low stocks, how will you achieve momentum?
Do agents do enough to look after their most important asset – their staff?
Staff training should be an absolute priority for any business
Mind your language! (And don’t say ‘no worries’)
Why saying 'no problem' could be a problem – and for heaven's sake don't call your customer 'mate'