Shelter is stepping up its campaign against agent ludlowthompson, whom it is accusing of discrimination against renters on housing benefit.
The organisation launched a campaign last month against the agency, urging its supporters to phone it and ask questions.
It now says on its website: “Thousands of Shelter supports have contacted Ludlow Thompson’s head office to demand that it stamps out discrimination against renters on housing benefit.
“Ludlow hasn’t responded to a single message. Now we’re ramping up the pressure.
“We need you to call Ludlow Thompson directly and help us force the issue.
“If enough of us ring and flood the phone lines, Ludlow Thompson won’t be able to ignore us.”
Shelter gives the telephone number for its supporters to call, and says that nine out of ten of the agents’ branches “discriminate against people on housing benefit”.
Shelter also has a message on its website which says: “Why is our campaign so important? We believe that Ludlow Thompson, the high street letting agent, is pushing people closer to homelessness.”
As well as using its website as a call to action, Shelter has also embarked on another round of emails.
One person who received the email told EYE: “Whatever the rights or wrongs of landlords (who ultimately instruct their letting agents) making business choices, it does not forgive or justify the behavior of Shelter to incite harassment.”
A spokesperson for ludlowthomsompson said it was incorrect for Shelter to claim that it had not responded.
He said: “ludlowthompson responded to Shelter’s letter within 24 hours.”
Shelter has confirmed to EYE that it intends to prosecute letting agents who it believes discriminate against housing benefits tenants.
The lobbying organisation has been conducting a mystery shopping exercise, posing as tenants.
The link shows the latest email to Shelter supporters: