Independent estate agency Jones Robinson has been named Overall Estate Agent of the Year at the 2026 Trusted Agent Awards.
The six-branch business, which operates across West Berkshire, central Wiltshire and South Oxfordshire, also received Gold awards for Small Agency of the Year (2–6 offices) and South East Estate Agency of the Year.
The Trusted Agent Awards are based on agency performance data and independently verified customer reviews across platforms including Google, Trustpilot, Feefo and Facebook, rather than an entry process.
Jones Robinson was recognised for both the quality and volume of customer feedback. Its highest-performing office has received more than 600 Trustpilot reviews and almost 2,500 Google reviews.
Other winners included Sam Cerrone of Cerrone Estates, who was named Personal Agent of the Year, while Dawsons received the Customer Service Award and LSL was recognised as National Network for Customer Service.
In the agency categories, Paramount Properties won Single Office Estate Agency of the Year, The Frost Partnership was named Medium Agency of the Year, and Andrews collected the Network of the Year award.
Regional Gold awards were presented to Webbers (South West), Paramount Properties (Greater London), Minors & Brady (East of England), Webbs (West Midlands), Robert Ellis (East Midlands), Flexi-Agent (North West), JW Wood (North East), Red Brik (Yorkshire & The Humber), Number One Real Estate (Wales) and Jones Robinson (South East).
Clare Yates received the Lifetime Achievement Award in recognition of her contribution to the property industry as both an estate agent and supplier, and for her work to promote professional standards across the sector.
The awards were determined using a combination of agency performance data and independently verified customer reviews from platforms including Google, Trustpilot, Feefo and Facebook.
Simon Whale, organiser of the Kerfuffle Trusted Agent awards, says: “There’s no submission process and no judging panel.
“Agencies simply have to keep performing and keep demonstrating, through the review platforms that matter most, the ones they’re rated on publicly around the year.”
