Agents urged to operate outside of ‘normal’ business hours

Property technology platform teclet, part of Glanty, owned by OnTheMarket, says that it is important that letting and property management agents provide landlords, tenants and guarantors with the ability to transact 24/7 in today’s market.

Fresh research from teclet shows that just over 33% of the total interactions with their automated platform take place outside of “normal” business hours.

An interaction includes pre and post tenancy work and property management and includes such aspects as issuing and receiving documentation, referencing, payments, signing documents, renewals, end of tenancies, changes of sharers, service notices, deposit management, right to rent checks, safety certificate renewals etc.

The teclet platform can be fully integrated with Fixflo for managing property maintenance issues in one environment and likewise with PayProp for all client accounting.

teclet CEO Alan Blockley said: “The pandemic has undoubtedly created a paradigm shift in the way both consumers and businesses operate. There are greater numbers of people working from home and not tied to a nine to five, Monday to Friday regime and a growing expectation of being able to conduct business at times that suit them. The teclet landlord and tenant hub facilitates this perfectly.”

The teclet research shows that across their platform, whilst the majority of interactions with landlords, tenants and guarantors still take place between 9am and 6pm when agents are traditionally open, some major client users are now seeing up to 46% of interactions taking place when branches are closed and the numbers are increasing.

Overall, the current teclet research reveals 33% of total interactions taking place outside of these hours with 23.5% taking place between 6pm and midnight and 6.5% taking place in the morning between 6am and 9am. Whether it is insomnia or a reflection of clients and customers accessing the platform in different time-zones, 3% of interactions take place between midnight and 6am in the morning.

Blockley continued: “What this research clearly shows is the need for letting agents and property managers to be making their services available 24/7/365 through an easy-to -use portal.”

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15 Comments

  1. scruffy

    Ridiculous advertising promotion presented as news.
    Come on PIE, weed out the advertorials !

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    1. PeeBee

      Thank you, EYE, for removing my previous post regarding the standard of ‘journalism’ you now produce.
       
      #Nuking it does nothing other than endorse its’ validity.
       
      Maybe… just maybe… you should consider acting upon it.  It’s what your audience deserves.

      Report
      1. Retiredandrelaxed

        I didn’t see the original post but, if it breached PIE guidelines, it’s fair enough to have had it removed.
         
        If, on the other hand, it was critical of PIE and was removed through editorial over sensitivity, not fair enough. Mr Salmon has never struck me as the over sensitive type (that is intended in a complimentary rather than critical sense).
         
        I share other posters concerns about what seem to be advertorials posted as journalism/news. I have no issue with PIE posting advertorials, if they are flagged as such.

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  2. #ImpressiveConveyancing

    Conveyancers progressed legal work up to and beyond midnight for the last 18 months, hence we got incredible numbers of home movers through.

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    1. Ric

      “some” did…

       

      “some” didn’t even help during normal 9am til 5pm then.

       

      “some” still don’t respond to THEIR clients now.

       

      although “some” were ****** fantastic and definitely helped…

       

      But definitely only “some” needs popping at the start of your sentence #ImpressiveConveyancing

       

      (I know, “some” EA’s are *****, and “some” are wonderbar…)

       

      #ImpressiveRic 😉

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      1. jan - byers

        Agreed some were working from home and utterly useless

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  3. Snyper

    two things;

    1 – this is just a blatant ad, not news

    2 –  I look forward to ‘Teclet urged to answer calls from agents outside of their normal working hours’

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  4. Root1

    Advertising this way is one thing but try to avoid adding a quote that so obviously contradicts the narrative being sold. If folks are now no longer 9-5 then guess what, it means you can communicate and arrange repairs, maintenance etc during the day. If anything, the pandemic has made property management MORE weekday orientated. Even the weekends have slowed down business wise as tenants whip out for a lunchtime viewing during the week etc etc……remember they are at home, closer to the viewing destinations.

    Sorry PIE but must do better on this one. I mean that with no disrespect to teclet but its come across a bit silly.

    First rule of selling, don’t start by offending the people you sell to. When I visit a landlord, the first question asked is how can I be of use/benefit to you? . Not, I will tell you what you should be doing.

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    1. aSalesAgent

      I thought exactly the same thing as I was reading the advertorial. If customers now have a more fluid work/life balance, they can make time 9am-5pm, Mon-Fri, to sort out their life-admin.

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  5. WiltsAgent

    More guff from planet tech.

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  6. aSalesAgent

    Their website is down…

    For a tech company that proposes a 24/7/365 service, they should get their house in order first.

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  7. seenitall

    Their website;
    Contact Us We are open Monday to Friday 9am to 6pm.
     
    what not 24/7/365 ?

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    1. Retiredandrelaxed

      Oh, the irony – you couldn’t make it up!

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  8. jan - byers

    Yes no one should have a lfe outside work

    All that matters is selling houses

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    1. aSalesAgent

      I have it printed on a t-shirt.

      Report
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