Why give thousands to an agent? New self-service lettings platform launches

A new self-service platform for UK landlords has been launched by Hello Neighbour.

Giving landlords autonomy and control at every step of the lettings process, but with advice from Hello Neighour’s expert team when required and the assurance that the letting will be fully compliant, the self-service platform will cost landlords £200. The service includes:

property advertising (on Rightmove, Zoopla and more)

a viewings tool to manage tenant viewings

tenant enquiry management

online-offer negotiations; best in class tenant referencing (leveraging Open Banking)

comprehensive property compliance

tailoring tenancy contracts, arranging move-in’s, collecting the first month’s rent and registering security deposits

support and advice from the Hello Neighbour team throughout

The launch of an online lettings platform that takes landlords from beginning to end of the entire letting lifecycle is an industry first, according to Hello Neighbour.

Richard Jenkins, founder and CEO of Hello Neighbour, said: “We have spent four years and millions of pounds developing technology that makes letting a property simple, efficient and fully compliant. It has enabled us to successfully find thousands of tenants for landlords who have trusted us to let their properties. And it has done that in a way that has delighted both.

“I set up Hello Neighbour to change lettings for good, and by enabling any landlord to use our technology, we are doing just that. This brings simple to use, intuitive and powerful online tools to an often cumbersome and challenging process. We know landlords will enjoy using our platform to let their own property, and to make sure that is the case, our experienced team will always be there to help. We are incredibly excited by what we believe is a huge change for landlords and a giant step in our ambition to change lettings for good.”

In addition to the new self-service platform, Hello Neighbour also provide a full letting agency service for a fixed fee of £1,200.



Email the story to a friend


  1. dave_d

    Why do we still give a platform for these “disrupters” who will be gone inside 2 years…

    1. dave_d

      Their lettings package is also £1200 Inc vat

      1. NW.Landlord

        £200 or £1200? Big difference. I’m going to have to find out. Typically pay a months rent for a tenant finder service. I hope they have a degree of flexibility like allowing landlords to bond the deposit.

    2. ChristianW

      dave_d – Media outlets publish this information so that you, the reader, know what is going on in the market. So you remain informed.

      Consumers don’t read this so it’s not aimed at them..!!

      I thinks it’s quite self explanatory, self serve is £200 and a full managed service is £1,200.

  2. AcornsRNuts

    Don’t give thousands to agents, give thousands to us instead.

    Looks like ChristianW has a vested interest?

  3. KByfield04

    So the two key questions I always have on launches such as this:
    If you have created a better and fully-compliant service, why are you offering it at a 80% discount to the market rate? If it is a better, cleaner, smoother journey- charge the same or more.
    If you are investing years of your life and millions of investors funds, again, why are you offering it cheap. £200 for a self-serve LL with an average tenancy cycle of 4 years means revenue generation of just £50 per year. Factor in cost to acquire & convert that lead then dev, support, etc…..that’s a loss maker. If the idea is to get market share then pivot, customer secured through cheap/free offering will vanish when costs increase.
    It feels like they are selling themselves short from the offset.

    1. But seriously...

      They will gain incredibly valuable data, really cheaply, then make their money selling it on!


You must be logged in to report this comment!

Comments are closed.

Thank you for signing up to our newsletter, we have sent you an email asking you to confirm your subscription. Additionally if you would like to create a free EYE account which allows you to comment on news stories and manage your email subscriptions please enter a password below.