Spicerhaart’s lettings division has introduced a new centralised property management support system that the agency says will free up local staff to spend more time with landlords and tenants.

The Centre of Excellence will handle administration and compliance, ensuring consistency across the business, while local property managers focus on rent collection, repairs, property visits and reducing void periods.

Kelly-Anne Flynn, managing director of property management and lettings operations, said: “Landlords want peace of mind that their property, income and tenants are being properly looked after.

“By centralising compliance and administration, we’re freeing up our local teams to focus on what really matters – being visible, responsive and proactive in managing properties and supporting landlords.

“We didn’t want a fully centralised model where you lose local accountability, or a fragmented one where teams are stretched too thin. This gives us both specialist support and dedicated property managers on the ground.”

The new Centre of Excellence will be led by head of compliance and pre tenancy, Sian Lewis.

Spicerhaart CEO Antony Lark added: “We know that landlords value strong local relationships, where trust and confidence are built through regular, personal contact.

“This strategy creates a modern operating structure that handles increasing regulatory demands while allowing our local teams to deliver a responsive, hands-on service to our customers.

“Alongside our investment in AI and technology, it puts us in a strong position to support landlords and grow with confidence.”

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