Record website visitors feed fresh surge in vendor and buyer enquiries

With estate agent website visitor volumes currently at a record high, there has been a sharp rise in vendor and buyer enquiries, new figures show.

Optimism over possible easing of coronavirus lockdown restrictions from next month sparked fresh activity in the residential property market with agents seeing a new all-time record number of people on their websites, while new vendor and buyer enquiries hit their highest levels since early autumn, according to the latest data from the Yomdel Property Sentiment Tracker (YPST).

Landlords retreated from recent gains falling 16% on the week while tenants saw things differently and piled in to rise 18%. For sales, huge uncertainly remains over how robust current deals are in the face of a hard stop to the stamp duty holiday on 31 March, but all indications are this is having little or no impact on the thinking of fresh market entrants.

With optimism high that the government would start easing coronavirus restrictions from 8 March, new enquiries from vendors rose 12% and buyers by 11% suggesting that while there may still be a surfeit of buyers in the market, there are still plenty of vendors waiting in the wings. Vendors and buyers now sit significantly higher than the same peak season week last year, up 13% and 22%, respectively, YPST data for the week ending midnight 21 February showed.

The switch to digital shows no sign of slowing, with estate agent websites busier than ever before, some 56% above the pre-Covid-19 average, 40% above the same week last year and 51% higher than the corresponding week 2019. This is in turn generating record volumes of new enquiries for agents.

Yomdel provides 24/7 managed live chat services to 3,800 estate agent offices in the UK, handling more than a 1.9m chats per year. It has analysed the data and leads captured in live chat going back to January 2019, up until week ending 21 February 2021. The website visitor data is a sample across major estate agency groups in the UK and covers in excess of 50 million unique website visits back to January 2019.

“Lettings has wobbled a bit in the past week, but demand for sales shows no sign slowing. Yes there is uncertainty over transactions potentially collapsing with the stamp duty holiday ending, but agent pipelines have been stuffed full for many months now. Our view is there is still plenty more demand in the market, especially to those agents focussing on their digital presence,“ said Andy Soloman, Yomdel Founder & CEO.

“The government has now announced plans for a gradual opening of society and the economy starting from 8 March and continuing for several months. With the brighter spring days also upon us and hope that summer may be saved to a degree, there is cause for optimism. Let’s face it people are really crying out for some good news and this will be reflected in market activity,” he added.

The YPST methodology establishes a base line average shown as 100% or 100, calculated according to average engagement values over the 62 weeks prior to the first national lockdown on 23 March 2020, and plots movements from there according to the volumes of people engaging in live chat, their stated needs, questions asked, and new business leads generated. Data is measured over full 24-hour periods.

New vendors were down up 12.23%, or 15.90 points, to end the week on 145.93, some 46% above the average, and 13% higher than the same week last year.

After staying flat last week, buyers rose 11.12%, or 15.31 points, to close at 152.98, some 53% above the pre-covid-19 average and 22% above the same week 2020.

Landlords lost the previous week’s gains to slump 16.21%, or 19.49 points, to 100.71, just 1% above the average and 18% lower than the same week last year.

Tenants surged 18.47%, or 19.29 points, to close at 123.69, some 24% above the pre-covid-19 average and 27% above the same week last year.

The following graph looks at the relationship between website visitor volumes, live chat volumes and the volume of leads generated. The data samples more than 50 million visitors to estate agent websites from Jan 2019 – 21 February 2021 and shows how web traffic (blue line) is 40% higher than the same week last year. The volume of people using live chat (red line) and the numbers of new business leads captured (purple line) are 22% and 19%, respectively, above the same week 2020.


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  1. Hillofwad71

    Yet another long winded advertisement for Yomdel 24 hour chat services

    Yet Joshua Rayner begs the question in another piece today .


    “Have agents lost their Mojo?”


    He doesn’t seem to think so

    “The people on the ground, who really understand their areas, their customers and their needs, will drive success. Those resilient, driven, entrepreneurial people will continue to power estate agency.”



    How does this marry up with assigning your front of house to remote third  party operaters during normal business hours when the usual response to any query about an individual  property  is

    ” I am sorry I can’t help you with that I haven’t got access to that information .Can we get someone to call you back or offer you a free valuation ” however polite and courteously

    1. Robert_May

      This sentiment tracker shouldn’t be viewed as an advert for Yomdel, it’s a bi product of doing  what they do. For nearly a year it’s been early warning system of demand and activity which is fairly useful stuff


  2. Andy Soloman

    The sentiment tracker has now been published weekly since last April at a time when the market was  completely locked down. The data sample size is significant and it covers the UK. Throughout the past year by looking at initial new customer intent it has offered a good indicator of where the market was heading, as opposed to reporting where the market has been.


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