Purplebricks commits to ‘more robust compliance’ despite key departure

Purplebricks has commented on the surprise departure of Helen Martin, director of risk and compliance, who left the online estate agency yesterday.

EYE broke the news last night that Martin, who joined Purplebricks from LSL in August 2022, has returned to her former company.

Her appointment last year followed a rather tempestuous period for the online estate agency, caused in part by a series of regulatory failings.

EYE revealed in November 2021 that Purplebricks had failed to properly serve legally required documents to tenants explaining their deposits have been put into a national protection scheme.

Purplebricks, which accepted that conditions last year were “challenging”, is currently being investigated by Propertymark for potential tenancy law breaches.

Martin, who was responsible for oversight of risk management and compliance, as well as further strengthening the processes and procedures in place across the group, confirmed her departure from Purplebricks last night.

Dominique Highfield, Purplebricks CFO, told EYE: “Helen has played an important role alongside our risk, legal and finance teams as we build a new, more robust compliance infrastructure and culture.

“Having supported the transition to Lifetime Legal for customer due diligence checks Helen has decided the time is now right to pursue other opportunities. She leaves with our best wishes.”


EYE NEWSFLASH: Purplebricks director of risk and compliance leaves after just six months in post



Email the story to a friend


  1. South East Agent

    Purple Bricks is of little relevance in the South East where it is clear sellers still want to be supported by proper estate agents who provide a personal service.

  2. aSalesAgent

    It seems PB are telling buyers they must pay £60 to have their ID checked by a third-party law firm, rather than cover the cost themselves from the fee paid upfront by the seller, and they are passing the buyers details across without first getting express permission. They take everyone for a ride don’t they?

    1. John Murray

      I think in the next 12 months you may be surprised at how many agents are going to ask their Clients and buyers to pay for AML!

  3. Anonymous Coward

    I’m not an agent anymore but I spend a lot of my time looking at comparable evidence for valuations.

    All I can say is that every PB sale that I came across last years seemed to be at a price that was below market average, sometimes by a significant margin.

    Saving £1,000 by losing £10,000 in the process seems to be a crazy choice to make.

    Anything else they do is essentially irrelevant.

  4. jan-byers

    Fgs not more PB


You must be logged in to report this comment!

Comments are closed.

Thank you for signing up to our newsletter, we have sent you an email asking you to confirm your subscription. Additionally if you would like to create a free EYE account which allows you to comment on news stories and manage your email subscriptions please enter a password below.