Propertymark has called for more clarity to be included in the proposed code of conduct for the sector.
A consultation on the Code of Practice for Residential Property Agents closed earlier this month.
Both ARLA and NAEA Propertymark welcomed the proposals – which set standards on aspects such as client money, complaints handling and treating customers fairly – but said some aspects could go further.
A response from the trade bodies suggests the code should designate professional bodies to help implement the future regulator’s rules.
NAEA Propertymark also calls for clearer distinctions between the roles of individual agents and agencies within the code.
For example, the code refers to agents having effective consumer complaints procedures in place.
However, NAEA Propertymark warns these procedures will be put in place by businesses or individual business owners rather than individuals as employees.
Furthermore, the code says that agents must handle information sensitively and in accordance with data protection legislation. These are rules that impact on both individuals and businesses.
Mark Hayward, chief executive of NAEA Propertymark, said: “This is the next step in the journey, and we are pleased that the industry has had an opportunity to engage in the process.
“We must get this overarching Code of Practice right so that there is transparency for both agents and consumers alike, as well as providing the correct information for sales agents across the UK and letting agents in England.”