OnTheMarket has attempted to clear up the ongoing confusion as to whether or not it will accept agents who work away from the high street.
It has said agents must be office-based, although not necessarily in the high street.
However, OTM has still not made it clear whether agents who work from home are eligible to belong.
The issue arose earlier this week when Cornish agent Chris Wood announced that he was shutting his high street premises and would be working from home, operating a hybrid model. He will remain on OnTheMarket, where he has a free trial.
However, our story puzzled some agents who say they have been turned away from OTM in the days since our story appeared.
One told us: “I saw your piece. [But] when I called them, they say nothing has changed, so I must say I am confused.
“We are an agency who are 16 years old, managing property, belonging to UKALA, TPO, etc, and using Rightmove and Zoopla.
“Maybe not all of the OTM staff have been briefed on a change of policy.”
Other agents posted on our story to say they had been told that they could not register for membership, because they were told that OTM does not accept agents operating out of residential properties.
A spokesperson for OTM told us yesterday: “The initial membership rules of Agents’ Mutual specified that members must be estate or lettings agents offering full-service, office-based agency.
“Following Admission [to the stock market last February], the company also accepts listings from full-service agents which do not necessarily operate high street branches.
“We have a range of eligibility criteria and we assess every agent’s application to list at OnTheMarket.com on a case-by-case basis.
“If any agents have any queries on this matter, they should address them directly with OnTheMarket.”
Pressed by EYE to say whether agents working from home are eligible, the spokesperson said they would not be commenting further.
The issue may not have gone away, however, with The Property Franchise Group revealing that membership of its EweMove agents –many of whom do work from home – is due to be reviewed by OTM this summer.