Yopa, the online agent backed by LSL and Savills, has been on a recruitment drive.
It has hired 21 new joiners to work in its contact centre in Watford since May.
Yopa has totally denied rumours that it has made ‘significant’ redundancies in recent weeks, but did say that three people had moved on.
In May, we reported that Yopa had reduced staff headcount, resulting in 16 departures including that of its national sales director Kane Henessy.
However yesterday Yopa emphasised that it is investing in its contact centre, where staff are a mix of ‘personal property advisers’ and staff dealing with inbound requests, for example, for valuation visits.
A number of those working in the Watford call centre are experienced estate agents, including the team leaders.
A spokesperson for Yopa told EYE: “A churn of staff in contact centres is not unusual – people come and go, and there is a higher churn of staff. But Yopa is investing in its customer service. It is simply not the case that there have been significant redundancies.”
This spring, Yopa won best online agent in the ESTAS.
Yopa is backed by the owners of the Daily Mail, as well as Savills and LSL. LSL has written down its £20m investment in Yopa to £7.8m.
In January, Yopa reported cumulative losses of £32m in its accounts covering the 12 months to the end of December 2017.