NAEA and ARLA Propertymark have urged agents to offer video or 360-degree viewings during the coronavirus pandemic, and to plan for the long term.
The trade bodies have made a series of recommendations for members to follow.
On viewings, Propertymark said: “Offer 360-degree viewings, or if you do not have the infrastructure in place, offer to show properties via video call or recorded film.”
It urges agents to ensure staff remember to wash their hands, don’t share phones and alert others if they feel unwell.
Door handles, handrails, phones and desks should be cleaned regularly and agents should look out for vulnerable clients, NAEA Propertymark said.
It also recommends postponing rental property inspections where possible or providing disposable gloves for inventory providers and property managers and checking the standard of cleaning between tenancies.
Mark Hayward, chief executive of NAEA Propertymark, and David Cox, chief executive of ARLA Propertymark, said: “It’s vital that agents continue to uphold the highest standards and follow best practice for their clients when undertaking valuations, viewings, inspections, maintenance and cleaning.
“Agents should remain transparent with their clients and maintain their compliance with the Consumer Protection Regulations.
“It’s important to be sensible, reasonable and think of what others might need during this period – particularly those who are more vulnerable.
“The Government is predicting that coronavirus will impact us for months so agencies need to plan for the long term and think carefully about business continuity.”