Customers and staff of an industry provider have been thrown a lifeline, less than a week after it said it would cease trading as a tenant referencing, insurance and rent warranty provider.
The Lettings Hub has stepped in to ensure uninterrupted service for LetsXL clients.
Heidi Shackell, CEO at The Lettings Hub, said: “We’re working with the former LetsXL team, who want to protect the interests of both their clients and employees as best they can in the current predicament.
“We’re pleased to be in a strong position as a brand and this means we’ve been able to step in, take control of the business and get the normal LetsXL operations back up and running within the last 48 working hours.
“Employees are back in position, processing referencing, insurance and rent warranties for all clients.
“Obviously, we want to assure LetsXL clients about this positive move and that they will see no further disruption to service.
“As a leading brand in the market, we have full awareness of our responsibility to them.
“As part of the deal we have agreed that for those who remain as a customer, we will assume the liability for rent warranties and handle any outstanding claims in line with normal service procedures.”
The Lettings Hub confirmed that all customers have been contacted by both firms, and a process is now in place to speak to all clients of LetsXL individually over the coming days.
The Lettings Hub is one of the UK’s largest specialists in rental property products, processing over 20,000 tenant references per month, with a team of over 100 employees, based in their Peterborough office.