The firm which acquired Emoov’s property listings from the administrators says it has spoken to around 5,000 customers.
Pattinson Auction bought the listings before the sale of Emoov’s name, branding and platform to start-up company Mashroom was announced this week.
Mashroom is currently inviting previous customers to re-contact it, saying it is looking forward to working with them to get their properties re-listed.
Pattinson Auction had earlier said it would offer assistance to all Emoov and Tepilo customers “who had been left in limbo” when the companies went into administration in December.
Pattinson auction director Justin Beckwith told EYE yesterday: “Since acquiring Emoov’s database, we have contacted every seller who was on the market with them.
“All customers have been informed of how we can help them deal with the upheaval caused by Emoov entering into administration.
“The nature of our national network and the accessibility of our local partner agents has been well received by former Emoov and Tepilo customers.
“We have also had nearly 100 agents enquire about partnering with us to help process the volume of instructions we have received.
“Currently, we are in the process of rolling out our white-label product to them to ensure the high level of service is maintained across the board for new customers.”
In the aftermath of Emoov and Tepilo entering into administration, Pattinson put together a team to process enquiries, headed up by Lee Smith.
Smith told us: “It has been challenging as we have spoken to around 5,000 customers who are, understandably, looking for answers.
“We have been determined to deal with all requests and deliver the best service to each customer.
“It has been paramount that we ensure that we do not cut any corners. For example, we are arranging for new photos to be taken and new descriptions to be written up.
“It was always going to be the case that in offering to step in we would have to overcome new problems, and the team has risen to the challenge.”
While Pattinson Auction acquired the database, Purplebricks opened a hotline for Emoov clients, offering them a free service.
The offer was open between December 12 and 21.
Yesterday, EYE asked Purplebricks for an update.