Alto has launched a suite of AI tools designed to complete everyday sales and lettings tasks, from producing appraisal reports to identifying sales at risk of falling through.
The property software provider has introduced six AI “skills” within Alto Intelligence. Agents can customise each tool to reflect how their individual businesses operate.
The launch represents a shift from AI tools that simply generate text towards technology that can analyse agency data, make assessments and produce completed drafts for staff to approve.
“Every CRM in this market is launching AI features right now,” said Riccardo Iannucci-Dawson, chief executive of Alto. “A feature helps an agent to complete a job. A skill actually does the job. Alto has spent 20 years as a system of record, holding an agency’s data. What we’re building now is a system of execution, which does the work.
“Take Friday afternoon. A negotiator with 40 sales in the mix opens the pipeline, sorts it by whatever has been sitting longest, works out which ones are actually in trouble and then writes to every solicitor on the list. That is most of the afternoon gone. The skill does that work and hands back the chases already written, and tells them the three that need a phone call instead. They read and press send.
“And no two agencies work the same way, which is why we haven’t built six fixed skills. We’ve given you a starting point and the canvas it’s drawn on. Change them, or build your own.”
More than 6,000 agents use Alto, according to the company.
“Over 6,000 agents use Alto and the businesses they work in don’t run the same way,” Iannucci-Dawson said. “The good ones have a way of doing things that’s genuinely theirs. How they qualify an applicant, when they pick up the phone on a sale that’s gone quiet, what their appraisals look like. Software has spent 20 years asking those agencies to work the way it works. This is the other way round.”
The six tools cover appraisals, property matching, listing descriptions, sales progression, business analysis and customer communications.
Its Appraisal Builder produces appraisal reports and identifies comparable properties using agency data. Agents can adjust the criteria and writing style to suit their business.
The Property Matcher identifies suitable applicants when properties launch or prices change. It then creates a consolidated update for each contact rather than sending separate emails for individual properties.
Alto’s Listing Writer generates property descriptions, key selling points and room-by-room copy. It uses an agency’s previous listings to replicate its preferred style.
The Progression Chaser analyses an agency’s sales pipeline and ranks transactions according to the perceived risk of problems. It also identifies the reasons for concern and drafts follow-up communications.
Alto IQ, which already operates through Alto Analytics, allows agents to ask questions about their business in plain English. The system can return answers using figures, tables and charts.
The sixth tool, Message Writer, drafts emails using an agency’s preferred tone of voice. It also supports the other AI tools.
Agents remain responsible for approving the output before using it.
Alto also plans to allow agencies to create their own AI skills without writing code. Users describe the task in plain English, including the records the system should examine and the output they require.
Agencies will also be able to modify Alto’s existing skills or combine them to create different workflows.
Alto said this could allow individual agencies to automate processes around their own operating models rather than adopting standardised workflows determined by their software provider.
The launch builds on Alto Intelligence, which launched in spring 2026 and introduced five AI tools supporting the roles within an agency. With skills, Alto says it’s moving from supporting those roles to completing the work they carry out, and from building that AI itself to letting agencies build their own.
Comments (1)
The problem with tool approach is that it is incremental improvement. With the scale of impact AI brings, estate agents need a transformational approach and not incremental band-aids.
Riccardo does hit the nail on the head with flexibility requirements, but that should be the outcome of investment into product that is supplying AI instead of tax on user to learn how to use band-aids.
It is unreasonable to expect agents to compete against deep pocketed players like Dwelly that are transforming operations while applying AI tools on each step.