Two firms have been removed from the current Best Estate Agent Guide.
Peter Knight, founder and publisher of the guide, was asked about firms which have had their directors banned.
Knight has not said who the firms are that have been removed from the guide.
He told EYE: “We analyse 3bn data points relating to listings performance and use professional mystery shoppers to assess customer service.
“We believe this makes our awards the most inclusive and least subjective in the industry.
“Of the 15,000 estate agency brands that we assessed in 2019, 2,184 were listed in the Best Estate Agent Guide. Of these, we are aware of two (0.09%) that have been found guilty of financial misconduct and they have been removed from the Best Estate Agent Guide.”