Trading Standards has warned agents against using disclaimers to absolve themselves of responsibility for the content of virtual viewings.
It comes as EYE revealed that Purplebricks has been putting a disclaimer on listings stating it was not liable for errors in the information provided through virtual viewings if a buyer makes a purchase solely based on a video tour.
This appears to be against guidance from The Property Ombudsman which said the Consumer Protection from Unfair Trading Regulations still apply to virtual viewings.
The agent said it was complying with consumer rules and is now removing these disclaimers.
The National Trading Standards Estate and Letting Agency Team (NTSELAT) has now waded into the debate.
Alison Farrar, operations manager for NTSELAT, said:
“It is the responsibility of the agent to verify any information provided by the vendor, as outlined in the Consumer Rights Act.
“This includes information provided virtually.
“Blanket disclaimers do not absolve an agent of responsibility for information provided by the vendor of a property.
“Where information is provided virtually, this should be disclosed prominently along with advice that potential buyers should make further checks.”