Dropping into EYE’s inbox yesterday morning came an email that was positively steaming with fury.
Accompanied by a screenshot from a current listing on Rightmove, the sender raged: “Thought you might be interested to see these robbing estate agents are still charging tenant fees! Absolutely disgusting!”
Given that it appeared the agent was charging a non-refundable £200 ‘intial fee’ for up to two tenants and another £100 for additional ones, and a £60 charge for using a guarantor, we were minded to agree.
So EYE contacted the agent to ask them how they could reconcile the charges with the provisions of the legislation that bans most tenant fees.
The response from the firm (an apparently reputable business) is a timely reminder to all agents that they always need to be rigorous in checking what is being published in their details and to be extra vigilant if returning an old instruction to the market. A slip up, however unintentional, could lead to unwelcome consequences.
“Thank you for bringing this to my attention, we take great pride in making sure that our adverts are accurate, unfortunately on this occasion the property was pushed live without being checked, the last time this property was advertised was before the “tenant fee ban”.
“I can confirm that I’ve updated the marketing and removed the section in question and also can confirm that the property has been offered to a prospective tenant this morning without any mention to the successful applicant of fees.
“I can only apologise for the oversight in this matter and confirm it was an administrative error only. Once again thank you for bringing this matter to my attention it is greatly appreciated. Please see updated screen shot from rightmove confirming it has been removed.”
And it had.