Tenant confusion remains despite rental payments remaining steady

The coronavirus crunch is yet to translate into delayed rental payments but agents are warning that there is still tenant confusion about whether they are obliged to pay.

Analysis of 20,000 lettings by Goodlord, which helps landlords and agents automate tenancy contracts and record payments, found only 2% more properties than usual – an increase from 4% to 6% – are behind on rent since March 11th.

This is based on rent being more than seven days late.

Goodlord also reported that claims from landlords against its rent protection insurance policies remain below 1% of rented properties covered.

However, a survey by Goodlord with 124 lettings agents alongside this research found 84% have reported confusion amongst tenants, with many not realising they remain under obligation to pay rent.

Of those surveyed, 70% said that they have agreed payment plans with less than 10% of tenants so far.

Another 40% letting agents noted that the landlords they work with are being particularly supportive and are working with tenants to address rent payment plans, rent reductions, or supporting late payment plans where necessary.

There have been calls from tenant groups for the Government to introduce rent waivers.

Landlords can apply for buy-to-let mortgage payment deferrals if renters are in difficulty but these are not compulsory.

Tom Mundy, chief operating officer at Goodlord, said: “Despite only being a month since lockdown began, the late payment figures for the rental industry are so far fairly steady.

“They show that the overwhelming majority of tenants are still able to meet their obligations and we believe the Government’s furlough scheme will no doubt be playing a key role in this continuity.

“At the same time, agents and landlords are gearing up to offer more support in the months to come.

“Many agents, along with their landlords, are thinking about how they can offer flexibility, support, and guidance to tenants who might start to struggle.”


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  1. kittygirl06

    Yes tenants are confused this is because the government implied that landlords were not going to need to pay mortgage by using the word holiday.

    When in fact its deferred payments and interest is still due.

    The government political spin trying to make out they have done something to help landlords.

    All they have done is encouraged tenant activists to call for rent not to be paid.

    Full Time landlords live on different bet rent and mort no rent a landlord has no income.





    ‘There have been calls from tenant groups for the Government to introduce rent waivers’.

    So, how can the Government introduce ‘rent waivers’, unless they are prepared to reimburse landlords for the amount waived?

  3. Gloslet

    A lot of employed tenants were not furloughed until the latter part of March (when the scheme was opened) and will have received almost normal pay for March. I suspect that it will be the rents due now and in early May where the payment difficulties start to escalate. Most landlords will be sympathetic if they are able to be – provided that the tenants communicate their issues early and are genuinely in hardship, not just prioritising ‘wants’ over ‘needs’.

    1. DASH94

      I agree – May will  be a difficult month.   Strangely though, we’ve  received a higher than usual amount of early payments for May.


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