Tenancy Deposit Scheme (TDS) has introduced major changes to make positive differences to staff in response to the Black Lives Matter movement.

The dispute service has set-up a staff led Diversity Working Group to review TDS’s approach to diversity and inclusion. As a result of the Group’s work the company’s values were amended.

Steve Harriott, chief executive at the TDS, said: “We are immensely proud of our colleagues at TDS and also the equally tireless work of our industry partners with whom we have worked closely to support agents, landlords and tenants through a difficult year.”

Further information can be found in the TDS Annual Review for 2020/21, which reveals how the deposit protection provider adapted and performed in a challenging year.

Those who work in the private rented sector will find insights in the report on tenancy deposits, disputes and adjudications.

As in previous years, cleaning tops the list of most common reasons for disputes at the end of tenancy. The report expands on other reasons for disputes and shows how these disputes are resolved.