Sales progression firm View My Chain has teamed up with the UK’s largest conveyancing panel manager, Move with Us.
View My Chain offers an automated sales progression tool that enables agents, conveyancers, buyers and sellers to track a property chain from SSTC to completion.
It visibly tracks the milestones that otherwise agents collect by chasing parties up and down the chain.
Move with Us will initially be using the View My Chain software and customised reports in its part-exchange service for developers.
View My Chain was co-founded by former property lawyer and founder of social media ‘portal’ Property Network Sohail Rashid, along with Ian Lancaster, who founded TwentyCi.
For the last two years, the platform has been piloted with major estate agents.
At last, now they will all see first hand the performance of their panel of ‘conveyancers’.
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View My Chain? Take a look at mio, a much better proposition for agents and developers wishing to better progress their sales. And there is an App to invite your vendors and purchasers to use.
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Whilst I’m generally sceptical of case tracking software, the key for me is how this information is obtained. A number of the current tracking websites, that many conveyancers are forced to use, require manually updating. This is dead time that would be far better served actually progressing files – and often it is; thus the website is behind. If the app is easily integrated with existing case management software then that makes it a lot more appealing.
More generally, I do find that these apps/website are unable to deliver the depth of information that most clients (and presumably agents) require. If an app states there are 2 enquiries outstanding, can it also say what they are? When they were last chased? What the most recent response? Is there an issue? An app is no substitute for quality direct contact.
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You are absolutely right.
The problem with trying to automate progression is that it is not the whole story which actually causes more problems than it solves.
However – to address the real issues around progression you need to address the heart of the issue which is how conveyancing is actually carried out and tracked by the people doing the work.
In our experience, this is truly woeful with knowledge hidden inside lawyers heads which is not really part of the sharing ethos is it!
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Completely agree. The key word in my last sentence was ‘quality’. If the conveyancer dealing with the file doesn’t know the answer to those questions either then no-one is the wiser!
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Relying on lawyers for real time, online updates is a pointless exercise – part of the reason VEYO died a very early death.
ViewMyChain relies on a few fragments of data that are in the public domain – MIO on the other hand has been designed by Estate Agents for Estate Agents.. they and their customers control most of the data input, from recording the chain to recording key milestones… and provides sensible prompts for sales progression at the right time, so you are sorting out the problems (eg Solicitors still not ordered searches yet) and your staff are having more meaningful conversations with lawyers. Give the free trial a go and see what you think for yourself.
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The major problem with this system is that it still relies on human beings to input the information. Given that the people doing that job probably know little about conveyancing as anything other than a tickbox driven process I cannot see how it works. This system would probably be far better trialled using conveyancers who actually know their jobs. Then again it probably wouldn’t be necessary were it not for the number of bucket shops and factories out there who think technology is a substitute for providing service service to their clients and competence in their dealings with others.
All the technology and artificial assistance in the world still makes these firms a nightmare to have on the other side. All they are in reality is bad conveyancing firms with the most up to date technology (?).
The most important resource, as a huge number of firms in the legal sector continuously overlook, will always be the quality of staff. No matter how good the technology the person pressing the buttons still needs to be experienced and competent, there is no substitute for expertise and experience. When the person does not have a grasp on the job all that technology does is frustrate the Solicitor on the other side who tries to make sense of what the computer has sent him.
In all the years I have been doing this job standards have never been lower in conveyancing. Yet we are always getting told the technology is out there to improve everything. So how can it be? Clearly the answer has to be that too many firms are getting sidetracked and distracted by racing to be first to obtain that latest piece of tech., or system. Whilst all the while failing to be the people to obtain that rare breed, that endangered species these days, a quality, competent conveyancer.
I will keep saying this till I retire, and nobody is likely to prove to me otherwise. Technology will never replace the individual, I am not sure how it will even assist to be honest except to bring more clerks armed with tickboxes into conveyancing.
Until conveyancing goes back to being the respected part of the law it was when I began work, and imparts proper training on people as was given to me (It was well over two years before I was allowed to go near files) there will be no improvements in competence, timescales and standards. Technology cannot replace that, non-conveyancers fail to understand that but continue to beat the drum. Yet people continually bring new technology to the market and still keep missing the point.
As Einstein said, “The definition of insanity is doing the same thing over and over and expecting a different result”.
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