Alto, the cloud-based software for agents and part of Zoopla, has revealed new innovations that it says is driving efficiencies and flexibility for agents.
The company reports that it has rolled-out a range of improvements to its user experience in recent months.
Improvements include a new tenant document sharing feature which allows agents to save time on tasks including managing tenants’ requests for duplicate documents, as well as a new letter editing functionality.
Roll-out of an enhanced reporting system has also started, which will provide up-to-the-minute-data on business performance, as well as analysis on under-offer properties.
These changes, Zoopla says, are based on direct feedback from agents that they would benefit from the information in their reporting such as how many applicants they’ve registered or how many offers, sales and viewings they have got in the pipeline.
Meanwhile, Alto installations reached record highs in Q1 2022, with the ease of onboarding improving significantly thanks to the introduction of new webinar style training. This means customers do not have to wait for trainer-led sessions and can start to learn how Alto works immediately, or at a time that suits them.
New agents – and all their branch users – to Alto will be enrolled on relevant content throughout their Alto onboarding journey, while existing users of Alto looking for new starter training or refresher training can register via the new Alto Learning Hub, where they have free access to a wide range of content.
In addition, Alto has also launched a video series ‘Alto Asks’ to give agents a behind the scenes look at estate agencies around the country. The first video features Derby-based agent Boxall, Brown & Jones who shares further insight on the challenges facing estate agents now and in the future, as well as their experience of using property management software.
Andy Marshall, Zoopla’s chief commercial officer, said: “We’ve made some strong progress in the first three months of 2022 delivering more value and innovation to our Alto customers, with lots more in the pipeline for this year. Our focus now is pushing ahead with our integrations to ensure we’re truly delivering a one-stop shop for our customers to seamlessly run their agency.”
Comments (2)
After the recent spate of jupix crash’s and outages, lasting half a day or more. I cannot imagine many people wanting to stay with the Zoopla group. We have even had an outage today. I have been with Core Sytems, then Jupix and CFP for 20+ years. The service is getting worst. I am looking around for alternatives to a Zoopla owned CRM now.
It might be a controversial question but how are ZPG hoping to cope with the transition of the user base from Jupix, Expert Agent Core, Vebra and CFP onto Alto within the apparent time-frame suggested by the staff who have just gone through consultation?
I appreciate it doesn’t concern me but as one of the few people who have transitioned a CRM user-base from one platform to another en-masse, knowing the discipline, logistics and time-frame that requires there really ought to be some reassuring word to the agents affected how that’s going to be achieved beyond ‘come on in the water’s great’
The switch from the legacy systems onto a single platform is an industry affecting event where lead times for conversion and staff training have to be given serious consideration.
Keeping schtum is not practical and not reassuring