Manager - Lettings
- Type: Full Time
- Salary: Competitive (please contact for more info)
General Overview: We are ideally looking for someone who has at least 5 years’ experience running a successful lettings team/office. They must also be able to demonstrate exceptional customer service skills, self-motivation, a passion to succeed and be ARLA qualified. The role will include business development and strategy whilst maintaining strong sales performance.
Requirements:
Minimum 5 years recent Lettings experience
Demonstrable winner of new business and instructions
Recent experience in a senior role managing a lettings team
ARLA qualified
IT literate with knowledge of standard letting agency software.
Responsibilities:
Attend to valuations and deliver new instructions
Generate landlord leads through marketing activities and proactive management of current and new landlord databases
Manage the lettings negotiator to a high standard
Coach and improve existing and new lettings negotiators
Monitor overall and individual performance of all lettings team members
Recruit into the lettings team as appropriate
Deal with staff training and regular performance appraisals
Liaise with line manager on performance, market conditions and any issues
Be aware of competitor performance and activity
Objectives:
To increase the number of units currently under management.
To increase market share of instructions in the Windsor area.
To maximise all commission levels and fees
To support the lettings team to meet and exceed all targets as required.
Skills:
Strong communication and interpersonal skills
Strong negotiation skills
Business winning/development mentality
Knowledge of property law
Trustworthy and genuine persona
Target and performance managing skills required