RECRUITMENT

My Client is the UK’s largest independent estate agent. Every year, My Client helps tens of thousands of people buy, sell, let or rent their home through its network of over 100 branches.

What’s more, My Client is committed to providing the very highest levels of customer service and as such is a leading member of both The Property Ombudsman and the Association of Residential Lettings Agent.

Our people are our lifeblood at My Client . Which is why we are always interested in hearing from people with passion, commitment, drive and talent. My Client offers all of its staff considerable opportunity for development. At the same time it recognises and reward achievement with competitive salaries, benefits and incentives for achieving targets.

The Programme:

The Branch Manager holds overall responsibility for delivering branch KPI targets and agreed income, cost and profit budgets, through the management and support of all lettings related activities within their branch including;

Operational Duties

Generate Valuations

Complete prospecting and canvassing activities

Register applicants and book valuations

Conduct Valuations

Manage yours and the team’s day to daily activities effectively and ensure you are on track to deliver what is necessary and essential

Manage a system of Valuation follow ups

Liaise with administrators to ensure properties are advertised correctly

Deal with customer enquiries

Negotiate offers where appropriate

Manage budgets and finances of the branch and drive performance to exceed targets

Measure results and report on KPI and budget performance

Maintain effective communication and relationships with colleagues within and outside of the division.

Deliver a service that creates Raving Fans’

Handle complaints within company guidelines; issue response letters where agreed

Ensure all team commission reports are correct and accurate and report to payroll

Management Duties

Build, manage and lead an effective branch team to support the residentail lettings business

Influence a result through effective team management, action planning and delivery of the plan.

Manage in a manner that is informative, persuasive and clear to deliver results

Recruitment & Selection

Regularly review recruitment requirements and plans with Divisional Director

Conduct first stage interviews once signed off as competent

Observe second stage interviews conducted by Divisional Director

Training & Development

Train and develop colleagues with the branch to reach their full potential

Provide training and guidance on sales skills, legislation and best practice to colleagues within the branch

Track colleagues through their Training & Development plans

Prepare colleagues for training courses and follow up on learning.

Meet and greet new starters and take responsibility in liaison with the Divisional Director for their induction process to ensure the best first impression for all new starters

Activity & Performance Management

Manage activity through regular morning meetings, goal and objective setting, monthly, quarterly and annual performance reviews

Set and review development plans for all colleagues

Attend weekly conference call to discuss performance

Follow the performance management process at the appropriate stage to manage under performance effectively

£

Criteria:

Comprehensive, good working knowledge of residential lettings legislation, regulations, processes and procedures.

Good understanding of with budgets, targets, finances and forecasting in order to manage them effectively

Comprehensive, good working knowledge of systems, processes and policies relevant to the role

Excellent time management and organisational skills

Excellent negotiation and influencing skills

Excellent written, verbal communication and interpersonal skills

Able to overcome objections effectively through problem solving, questioning and assessing the situation accordingly

Proficient in needs based selling

Competent and confident IT skills particularly in the use of spreadsheets and databases and other Microsoft tools

Able to take excellent photographs to show properties in their best light, paying attention to detail

Able to work effectively when working alone as well as a team

Effectively handle complaints

Effectively solve problems that may arise

Excels under pressure and delivers on commitments

Hold a full valid driving licence

Management Criteria

Able to motivate, influence and lead a team to produce results

Knowledge of objective assessments in interviews

Able to develop individuals and teams

Able to carry out effective performance reviews

Able to carry out effective observations, feedback and coaching

Able to delegate effectively

Able to apply different management styles as appropriate

Able to effectively manage ones time as well as others

Experience

Broad substantial experience of managing the full end to end residential lettings process

Previous experience of a high volume residential lettings environment

Previous team management experience

Previous experience of managing budgets, targets and KPIs

Benefits:

Ongoing Training and Development

Competitive Commission Structure

Company Car

Pension

Sick Pay

Incentives and Recognition