RECRUITMENT

My Clientis the largest independently owned property services group in the UK. We work together with thousands of customers a year using multi award winning marketing and leading smart technology to help buy, sell, let or rent property. We understand that none of this would be possible without the drive, dedication and determination of our colleagues. When you join My Client you become part of the My Client family. Your career is important to us; we are passionate about training and developing you to realise your full potential and achieve success. We expect you to do all that you can to meet our expectations and achieve our personal goals. You will be motivated and committed to perform to the best of your ability and put the customer at the heart of everything you do.

The Programme:

To support our branch network by generating valuation appointments and selling our products and services, whilst maintaining an excellent level of customer service as outlined by policies and procedures; upholding the company’s brand values and core beliefs at all times as well as demonstrating our core competencies and behaviours.

This role includes selling the features and benefits of our property valuations, data entry on a variety of systems and cross selling any additional services. Individual and team targets need to be met and this brings the potential to earn commission as a result of successful activity.

• Making proactive calls to customers to sell products and services that we offer
• Provide the branches with as many opportunities as possible to list properties
• Work to agreed targets and deadlines and report on daily results to your manager
• Work under the supervision of your manager to conduct day to day activities to embed skill and knowledge into performance
• Effectively manage a call back diary
• Build and develop relationships with our branch network
• Work to agreed company policies and process at all times
• Keep up to date operations updates and other company communications
• Adhere to brand values and core beliefs
• Enter client’s personal details onto the company database.
• Maintain all records relating to the role to a high standard and in line with data protection
• Use confidential information with due care and attention when transmitting knowledge to internal and external stakeholders
• Identify and report any problems or issues to your line manage
• Work to create Raving Fans’

Criteria:

• Carry out main activities and duties competently and compliantly with supervision and support from management and team
• Can use knowledge and skill to deliver standards and targets
• Appreciation of the systems, processes and policies relevant to the role
• Good time management and organisational skills and the flexibility to change routines
• Good written, verbal communication and interpersonal skills
• Good negotiation and influencing skills
• Good IT skills particularly in the use of databases
• Listen to instructions and acts in accordance
• Provide and receives information to work cooperatively and effectively with team and can work independently
• Able to work under pressure and take responsibility for own workload
• Helpful and courteous approach when working with clients/customers/stakeholders

• Works well with others to create a team spirit and an enjoyable working environment
• Delivers outstanding customer service by exceeding customer expectations
• Focuses on results to deliver business success
• Demonstrates commercial awareness
• Follows company standards and procedures
• Embraces responsibility and accountability
• Demonstrates professionalism, honesty and integrity
• Demonstrates effective decision making and problem solving skills
• Takes initiative and is able to innovate
• Demonstrates a thirst for development
• Demonstrates an ability to communicate effectively with & create trusting relationships with customers, suppliers, communities and each other

Experience/Qualifications

• Previous estate agency experience is preferred
• Previous experience of working in a targeted sales environment is required

• GCSE Grade C or above (or equivalent)
• Foundational understanding of a small number of routine work procedures which could be gained through a short induction period or on the job training

Benefits:

• Ongoing training and development
• Fantastic incentives and rewards