Purplebricks has won, for the second year running, an award for its five-star customer reviews.
The Feefo Gold Trusted Service award, described as an independent seal of excellence that recognises businesses for delivering exceptional experiences as rated by real customers, says that Purplebricks received over 5,000 Feefo reviews with an average rating of 4.1.
Over 3,000 were five-star reviews.
The announcement says: “As all Feefo reviews are verified as genuine, the accreditation is a true reflection of Purplebricks’ commitment to outstanding service.”
Purplebricks CEO Vic Darvey said: “We’re delighted to win the Feefo Gold Trusted Service award for the second year running. This is a great achievement for the whole team and demonstrates our commitment and relentless focus on delivering great customer service.
“Feefo’s model is based on the feedback of real customers, ensuring the integrity and honesty of their online reviews, and allowing us to learn and consistently improve. We look forward to another successful year.”
Congratulating Purplebricks on winning this year’s award, Steph Heasman, director of Customer Success at Feefo, said: “The Trusted Service award has always been about recognising companies that go way beyond the norm in customer experience and generate great feedback from happy customers.
“This year we’ve been delighted to see so many companies using Feefo to provide outstandingly high levels of all-round service – it’s what Feefo is all about.
“We help our clients give their customers the best experiences possible. I’m confident we’ll see more success from businesses partnering with us throughout 2020.”
Feefo Gold Trusted Service awards are given to businesses who have collected at least 50 reviews between January 1, 2019 and December 31, 2019, with a Feefo service rating of between 4.5 and 4.9.
Feefo says that it ensures that all feedback is authentic, by matching it to a legitimate transaction, in order to increase consumer confidence and enable businesses to make smarter business decisions.