Purplebricks says sorry after tenant moves into flat filled with owner’s possessions

Purplebricks has apologised after a tenant claimed that they moved into a flat only to find it filled with the landlady’s belongings.

The tenant claimed that the agent, Purplebricks, advised that they should box up all the possessions and then store them.

Describing the response as absolutely abysmal, the tenant gathered traction on social media saying they had been quoted £150 plus VAT to remove and £39 plus VAT a week to store.

One agent responding asked where the check-in service had been.

Last night, a spokesperson said: “Purplebricks aims to offer an excellent service to both landlords and tenants – giving proactive help and support where necessary, and we’re really sorry that this didn’t happen in this case.

“We’re continuing to talk to both parties and are working to get this issue resolved.”

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  1. JustPlainSavage04

    Looks like PB are feeling the effects of the tenant fee ban.

    Shame on the LPE or LLE who dealt with this. Obviously no pre checks or communication with the Landlord.

    I hope the tenant gets compensation.


  2. Moveaside01

    ‘A pile of rubbish’…If Carlsberg did metaphors?

  3. DASH94


  4. Woodentop

    Basic negligence by Purple Bricks. No excuse, period.

    1. Mark Walker 2

      Danny from PB has told the tenant that it was the Landlord’s fault and that it will be resolved soon…

  5. Property Pundit

    Purplebricks story, 5 comments – what the heck is going on?

  6. Leespoon


  7. PB_Victom

    Perhaps they should also apologise for their arrogant, appalling behaviour in Australia where they are walking away from their debts leaving many small businesses on the verge of financial collapse!


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