Purplebricks has strongly defended its sales progression processes in support of its Local Property Experts.
It did so after one of its LPEs entered the argument as to how many properties the online agent sells.
Her take suggested that Purplebricks may not know the actual figure.
Samantha Sullivan, who runs Purplebricks’ Swansea territory, said on social media: “The problem we face are with the sales that complete when clients use their own solicitors. They simply don’t tell us.”
She said that in her area there were at least five such sales a month.
In other comments, Sullivan went on to say of sales progression: “We have a post sales team who offer a reactive service to assist as and when needed, which tend to be the ones with chains and other estate agents nagging….”
Engaging with other posters, she also said: “You have already mentioned in a previous post you are aware we don’t ‘sales progress’.
“We let the solicitors and brokers get on with their jobs instead of waste their time off a clients file chasing for an update. We have post sales if anyone needs assistance chasing anything which most don’t.”
Asked by EYE to comment, Purplebricks said last night: “We have a whole team of people in our head office dedicated to post-sales support and to making sure that sales go through as smoothly as possible.
“The LPE also stays in contact throughout the process to ensure our post-sales support is seamless and thorough.”
Sullivan was also strongly defensive of how hard Purplebricks agents work.
She said: “I have a chain of 11 at the moment where a high street agent is in there twice, not a clue what it looks like top or bottom. Get your facts straight, enough of the lies and nonsense out there. We do a ****** good job and 95% of the industry quick enough to spread lies about us, totally forgetting most of us were branch managers!”
Sullivan was taking part in comments on Christopher Watkin’s LinkedIn page.
Watkin has made a video interview with ex-Purplebricks UK CEO Lee Wainwright.
In the interview Wainwright – who left his post earlier this year – refuted claims that Purplebricks sells only 50% of the properties it lists were untrue. He said that over 80% of Purplebricks listings are sold – close to the 88% figure given by former global CEO Michael Bruce on Watchdog.
The 50% sales rate claims were made by Anthony Codling, then an analyst at Jefferies.