Prospective buyer almost purchased house fraudulently listed on Zoopla

Zoopla says it has been forced to carry out more stringent security checks, which includes a vetting form for new estate agents, after an unscrupulous tenant tried to sell his landlord’s house via the property portal for more than £400,000 just a fortnight after getting the keys.

Andrew Smith, 41, was jailed last month for two years and six months for the ‘almost unbelievable’ crime, for which he even rented furniture from a show home company.

He claimed he was moving to the area for work when he began renting the three-bedroom home in Argyle Street, Cambridge, in February 2020. But within two weeks had listed it for sale online via a fake estate agent.

A prospective first-time buyer said he nearly bought the house after agreeing a price with the fraudster, and came to view the property in June this year with a drain surveyor.

But the victim realised the possible scam after speaking to neighbours who told him they thought the house was rented and not for sale.

Max Holland had an offer accepted on a home in Cambridge in June 2020, but then police rang to tell him the house was not for sale by the real owner.

A joint BBC Radio 4 You and Yours and BBC Look East investigation has discovered fake estate agents had been invented and posted their listings on Zoopla.

Holland said he had been house-hunting and saving for a deposit when he spotted a property that “seemed like a pretty good deal”.

Using a form on the site, he got in touch with the agent, called Smith and Jones Estate Agents, who replied saying it had been sold – but offered him the details of a similar terraced house nearby which was “even nicer”, he said.

Andrew Smith

According to its website, Smith and Jones Estate Agents was based in Bedfordshire and covered surrounding areas, Mr Holland said.

He said he was promised a virtual viewing because of the Covid-19 lockdown, but “even before then I put in an offer”.

“I think he mentioned there was one other party that was interested and was also making an offer,” he said. “They rejected my offer and explained this property had now been sold to this third party.”

Det Con Dan Harper, from Cambridgeshire Police, explained that another individual had an offer accepted on the house.

“Everything was going through OK, but [his] lawyer mentioned a possible issue with drainage that might go through another property,” the detective said.

“So [the prospective buyer] ordered a drain survey… and out of curiosity [he] went along for the visit as well.

“When they got there they realised it might have to go into a neighbour’s garden, so they spoke to one of the neighbours who said, ‘Oh, I’m sure there’s a tenant living in that property,’ to which obviously, [the prospective buyer] said, ‘Really? That doesn’t make sense.'”

Harper said that prospective buyer then called the letting agents for the property, who then spoke to the home’s real owner, Simon Lake.

Lake told the BBC: “On 2 June 2020 I received a call saying, ‘Are you selling your house?’.

“I said, ‘No.’ They said, ‘Well, it’s strange this, because someone’s contacted us who is acting for the purchasers or is the purchaser themselves.’

“The next thing I heard was a call from a detective who introduced himself and explained that this is now under inquiry.”

The prospective buyer had contacted Cambridgeshire Police and Harper said the man realised he had been defrauded, spending £3,000 in fees by that point.

Holland said he then got an email out-of-the-blue from Andrew Smith, “saying the sale isn’t really going that well – something to do with the buyer’s mortgage offer falling through or something similar”.

“He said they’re going to remarket the property soon and I would get first dibs seeing as I’d previously put in an offer,” said Holland.

“Eventually I got a phone call from a detective with Cambridgeshire Constabulary and he said, ‘Stop trying to buy that house, it’s not for sale.’, he added. “Then it all made sense why they weren’t responding to requests for viewings and access to surveyors.”

Holland admitted by that point, “I sort of felt it wasn’t really going to happen anyway”, adding: “When I got the call I was relieved there was a reason for all of this and I could draw a line under it.”

Zoopla said since last year it had stepped up its vetting process.

A Zoopla spokesperson said: “We always do our utmost to ensure only legitimate estate agents list on Zoopla and have a robust system of vetting and checks in place which is regularly reviewed and refined.

“These isolated incidents highlight the lengths bad actors will go to carry out fraud and is a reminder that if you’re a buyer or seller it’s always best practice to do your own independent research too and ensure you’re using an estate agent that’s affiliated with an accredited body such as Propertymark.”



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  1. Rob Hailstone

    I presume Smith had instructed a firm to act for him re the proposed sale. If so, how did he get past the normal (ID etc) checks conveyancers have to carry out?

    1. But seriously...

      Unfortunately, this is not unusual. In my previous role I had a landlord who’s property was actually sold by the tenants.It was the devils own job to try and sort out, the sale was even recorded with land registry, landlords furniture was all disposed of and legal bill was running into thousands.  AML checks were fraudulent. Surely there has to be more responsibility placed with the conveyancing solicitors, unless they are complicit? Perhaps it should become a requirement that a government approved IDSP must be used to verify ID/AML checks, in the same was Right to Rent works……how hard can it be?

      1. CountryLass

        I’m curious; would the ‘new owner’ have to give the house back, or what? That sounds like an absolute dog to try and sort…

        1. But seriously...

          ‘new owner’ had to give it back as there was clear evidence the transaction was fraudulent. Heartbreaking for him and his family. Handed it to Action Fraud to sort out but not a good outcome for anyone!

  2. Head_Shepherd#2

    The first thing we should all do as managing agents is encourage Landlords to change their registered address on the Title, on properties they let out, especially where they used to live at the address.  If they have their own address on the title, and register their details with the Land registry to have an alert emailed to them whenever a transaction is about to happen on their property, then at least they can be forewarned of any potential wrongdoing.

    It’s simple to google search ‘land registry title alerts’ and all the info needed is right there.  Good practice and good LL advice for all managing agents as part of their ‘take on’ processes for all new LL relationships.

  3. Jibson08

    A Zoopla spokesperson said: “We always do our utmost to ensure only legitimate estate agents list on Zoopla and have a robust system of vetting and checks in place which is regularly reviewed and refined”


    Well, considering a fake estate agent listed on your platform I would suggest you are not doing your utmost and your systems are not particularly robust.

  4. johnclay

    The onus is on the conveyancer acting for the buyer to make sure that the correct address for service is entered on the register.  Too often the conveyancers automatically put the address of the property. In most cases they will know if it is to be rented out as the mortgage will be a buy-to-let mortgage and cash buyers will usually tell the conveyancer they are not living at the property as they will want to receive correspondence from the conveyancer.

    Even more important the conveyancer should give the buyers email address to the land registry as a routine procedure (unless the buyer does not agree to it).  This would make life so much easier for agents instructed on a sale to confirm ID.

    Unfortunately there are too many cheap conveyancers unaware of this simple precaution.


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