Foxtons has apologised after one of its managers told a tenant that if they had to self-isolate, they could do it elsewhere.
Robert Swann, operations director at South Kensington, said that while he was sympathetic to anyone with coronavirus, that did not qualify as grounds to prevent access to the property.
He said: “If you have coronavirus or have symptoms it cannot and indeed should not impact your landlord’s plans.
“You can self-isolate anywhere, ie your boyfriend’s/parents’/friends’ property. It does not need to be in your [home].”
Last night, a Foxtons spokesperson told EYE: “Foxtons prides itself on excellent customer service and clearly in this instance we fell far short. We have been in touch with the tenant to apologise unreservedly and offer compensation.
“We are taking the Covid-19 outbreak extremely seriously and we have reiterated to our staff that whatever the situation, anyone’s self-isolation should not be interrupted.
“Even in these uncertain times, many Londoners continue to require safe accommodation, especially in the run-up to the widely anticipated London shutdown.
“In March alone we have helped over 1,300 Londoners with their property needs and seen more than 12,000 applicants register with us. We continue to do our utmost to ensure all customers’ needs are met during these challenging conditions.”
- Separately this morning Foxtons warned of the damage that coronavirus is causing. It told the London stock exchange: “We do anticipate an inevitable material disruption to trading in the coming months.” It also said that its board is currently evaluating a number of actions to preserve cash and “will take all necessary steps [to preserve] the long term capacity of the business”.