A council’s warning to letting agents on its patch has resulted in £34,416 worth of unlawful fees and deposits collected since the ban being refunded.
Cherwell District Council in Oxford contacted lettings agents over the summer, resulting in some issuing refunds.
The council reminded the agents that since June 1, most fees have been banned while deposits are capped.
According to the authority, some agents have been slow to comply with the Tenancy Fees Act, and have continued to charge admin and renewal costs.
Cllr John Donaldson, lead member for housing, said: “The Government banned most letting fees because they were disproportionate, often poorly explained, and ultimately proved an obstacle to households in need of accommodation.
“I’m pleased to see that council officers have been monitoring local agents’ responses so closely in the months following the law coming into force.
“By taking decisive action early we have made it clear that non-compliance with this new legislation is not an option.”
If a charge that is prohibited under the ban is made in error, there are 28 days to make a refund or be fined up to £5,000.