Which? has issued advice to customers of Emoov left in limbo after it entered administration on Monday.
Sellers who had signed up to Emoov, which also owns Tepilo, could be out of pocket by as much as £2,995.
According to the administrators, James Cowper Kreston, Emoov has 5,000 properties listed For Sale or SSTC.
Of these customers, some 80% had paid upfront and could lose their money from the collapse of the business.
Which? quotes TwentyCi data which says that over the past 365 days, Emoov had around 8,000 new instructions. Of these, some 53% went on to be sold subject to contract. The average price of a property listing was £375,000.
Which? says that Tepilo’s figures are included in this data which it says it obtained exclusively.
The consumer organisation says that customers of Emoov may want to get their money back – although it is advising them to wait and see what happens, “as you may be able to transition to a new company and not lose any money”.
Creditors will be invited to submit claims for money owed by Emoov and Tepilo, but Which? warns that customers will be ranked lower than secured creditors such as banks that have lent Emoov money, and employees who are owed salaries.
Which? advises that customers who paid by credit card may be able to get their money back by claiming against the credit card provider.
Those paying by debit card may be able to claw back their money as long as they made the payment 120 days ago or under.
Which? points out that there is no customer service team answering calls, and suggests that anyone who is mid-sale should contact the administrators.
Those who chose the ‘pay on completion’ option may still have to pay, and will probably be contacted by the administrators.