Countrywide has declined to comment on reports that it has sent At Risk notifications to branches warning of possible closures.
Yesterday, a spokesperson said: “It would be inappropriate to comment further on this during the period of consultation. For clarity, the statement issued is our response to your enquiry.”
The firm had earlier denied a number of other suggestions we put to it.
Instead, it repeated earlier statements in which Sam Tyer, managing director of retail at Countrywide, said: “It is Countrywide’s intention to align its business in a way that will best service its much valued customers. Within the retail arm of our business, we are proposing some changes to our branch footprint, in consultation with our People, as we work to align our portfolio to growth.
“These proposals form part of the ‘Building our Future’ strategy, focused on having the right people in the right places to meet our customers’ needs, bringing our Estate agency and Lettings businesses together and driving the business forward.
“These changes will enable us to deliver a better, more personalised customer experience delivered by our great people.”
It also repeated a statement from Graham Bell, managing director of London at Countrywide, in which he said that only a few branches were involved in changes.
He said: “Within London, we are making some organisational changes across a small number of branches which will involve strategic branch consolidations, rebrands and closures.
“These changes enable us to have the right brand in the right location to service customers across all price points.
“Our aim is to create bigger, better and busier branches that are open for longer with a wider range of services for our customers, and an improved working environment for our people.”