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Sandy Bastin

The Deposit Diaries

Sandy Bastin Head of TDS Adjudication Services

Always ensure claims made are appropriate even when the oven is missing

June 9, 2022June 9, 2022 | Sandy Bastin

The tenancy deposit claim by the landlord was for a contribution towards a missing oven, at the end of the tenancy. Here’s what happened.

Continue Reading ...Views: 1,145 | 3 Comments

The Deposit Diaries – Stained carpet leads to dispute

April 4, 2022April 3, 2022 | Sandy Bastin

The undisputed portion of the tenancy deposit should have been returned to the tenant without delay

Continue Reading ...Views: 1,189

The landlord has claimed for damage – Deposit Diaries

January 19, 2022January 19, 2022 | Sandy Bastin

Sandy Bastin, head of dispute resolution at TDS, shares her expert views.

Continue Reading ...Views: 2,304 | 5 Comments

End of tenancy cleaning – Deposit Diaries

October 13, 2021October 13, 2021 | Sandy Bastin

Sandy Bastin, head of dispute resolution at TDS, offers her expert views.

Continue Reading ...Views: 2,037 | 1 Comment

Reflecting on the outcome of a recent claim against a deposit for damages

August 31, 2021August 31, 2021 | Sandy Bastin

The adjudicator considered the level of fair wear, among other factors.

Continue Reading ...Views: 1,011 | 3 Comments

Reports to make or break a tenancy deposit dispute claim

June 14, 2021June 14, 2021 | Sandy Bastin

The most common dispute claims relate to cleaning issues and damage to the property.

Continue Reading ...Views: 1,459 | 2 Comments

The Deposit Diaries: Reasonable adjustment and equality in tenancy deposit disputes

April 26, 2021April 26, 2021 | Sandy Bastin

Sandy Bastin, head of adjudication services at Tenancy Deposit Scheme (TDS), explains what reasonable adjustments are.

Continue Reading ...Views: 537

The Deposit Diaries: Court orders and dispute resolution

March 22, 2021March 21, 2021 | Sandy Bastin

How TDS deals with Court Orders in respect of deposits

Continue Reading ...Views: 1,313 | 6 Comments

Advice for agents on how to handle deposit disputes fair and reasonably

February 5, 2021February 5, 2021 | Sandy Bastin

Sandy Bastin, head of adjudication services at TDS, shares guidance on how to present a claim to a tenant in order to maximise the chances of early resolution.

Continue Reading ...Views: 1,210 | 2 Comments

Presenting claims for deposit disputes

January 8, 2021January 8, 2021 | Sandy Bastin

Useful guidance for agents.

Continue Reading ...Views: 661 | 3 Comments

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