Always ensure claims made are appropriate even when the oven is missing
The tenancy deposit claim by the landlord was for a contribution towards a missing oven, at the end of the tenancy. Here's what happened.
The Deposit Diaries
Sandy Bastin
Director of Resolution, TDS
The Deposit Diaries – Stained carpet leads to dispute
The undisputed portion of the tenancy deposit should have been returned to the tenant without delay
The landlord has claimed for damage – Deposit Diaries
Sandy Bastin, head of dispute resolution at TDS, shares her expert views.
End of tenancy cleaning – Deposit Diaries
Sandy Bastin, head of dispute resolution at TDS, offers her expert views.
Reflecting on the outcome of a recent claim against a deposit for damages
The adjudicator considered the level of fair wear, among other factors.
Reports to make or break a tenancy deposit dispute claim
The most common dispute claims relate to cleaning issues and damage to the property.
The Deposit Diaries: Reasonable adjustment and equality in tenancy deposit disputes
Sandy Bastin, head of adjudication services at Tenancy Deposit Scheme (TDS), explains what reasonable adjustments are.
The Deposit Diaries: Court orders and dispute resolution
How TDS deals with Court Orders in respect of deposits
Advice for agents on how to handle deposit disputes fair and reasonably
Sandy Bastin, head of adjudication services at TDS, shares guidance on how to present a claim to a tenant in order to maximise the chances of early resolution.
Deposit Diaries: Is there a dispute?
Before submitting a ‘dispute’ it is important that the member firstly ensures that the ‘dispute’ is eligible for Alternative Dispute Resolution (ADR).
Deposit Diaries: Early termination of tenancy may cause dispute
Keep a clear audit trail in order to back up agreements
Deposit Diaries: Rent Deferral and Deposit Cap
Vital to document temporary changes to rental agreements
Deposit diaries: Early intervention can lead to dispute resolutions
An impartial intermediary can help to avoid the need for more formal intervention
Deposit diaries: Communication is Key
The earlier issues or changes of circumstances are raised, the better for all concerned.
The case where the landlord claimed for Council Tax
Vital for tenants to regularly check the obligations placed on them by the tenancy agreement
An open and shut case?
Dispute highlights need for tentant to check the check-in report
Fleas take a bite out of a tenant’s deposit when infestation found after departure
If pets are allowed, make sure eventualities are covered in the tenancy agreement
Deposit dispute: Agent’s ‘vague’ check-in report lacked enough evidence to help landlord
Make sure you submit all the evidence you want the adjudicator to consider
Deposit dispute: What happens when a tenant’s cat leaves its mark on furniture?
Cat should not have been in the property at all – but landlord loses out after scratch damage due to lack of check-in evidence