Property Ombudsman Katrine Sporle says agents must be upfront and very clear about local authority incentives

Help to Buy ‘discounts’ – a reminder to agents of Primary Authority Advice

Answer (from the Ombudsman): It doesn’t matter – all three mean the same thing

Following controversial ruling where court decided very differently, Ombudsman says agents should provide documentary evidence to prove ‘effective’ introduction

Consumers must be fully aware of precise circumstances in which they will be liable to pay commission fee

If a consumer accepts money but not in full and final settlement, they can still escalate the dispute to courts or TPO

How two agents lost an instruction because they were not prepared to breach the law: The Property Ombudsman gives her view

TPO pledges to continue working to ensure that member agents comply with law on displaying fees