Agents not giving landlords ‘clear opportunity to positively consent’ to energy switching should amend Terms of Business 26 Aug 2020 · Katrine Sporle · 1,602
The end of discriminatory ‘No DSS’ clauses in rental contracts? 17 Jul 2020 · Katrine Sporle · 14 · 3,930
Agents can keep incentive payments from councils – but only if the landlord agrees 20 Jun 2019 · Katrine Sporle · 2 · 2,476
Hot topics: Property Ombudsman advises on how agents should advertise price on Help to Buy properties 11 Dec 2018 · Katrine Sporle · 1 · 1,242
Question: Should agents say Sale Agreed, Under Offer, or Sold Subject to Contract? 27 Sep 2018 · Katrine Sporle · 11 · 5,637
The Property Ombudsman speaks out about approach to dual fee situations 14 Aug 2018 · Katrine Sporle · 8 · 4,237
Ombudsman expresses surprise that ‘ready, willing, able’ is still part of any agent’s contract 16 Oct 2017 · Katrine Sporle · 4 · 12,253
Dealing with an unhappy consumer: Should agents offer a financial settlement? 11 Oct 2017 · Katrine Sporle · 6 · 1,052
Agents’ duty of disclosure – What to do when you are asked to ‘hide’ a repossession 3 Jan 2017 · Katrine Sporle · 30 · 6,675
Agents must display their fees properly ahead of ban, Ombudsman urges 1 Dec 2016 · Katrine Sporle · 2 · 1,033
