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OTM 1 JUN
Katrine Sporle

Hot Topics

Katrine Sporle

Agents not giving landlords ‘clear opportunity to positively consent’ to energy switching should amend Terms of Business

August 26, 2020August 25, 2020 | Katrine Sporle

TPO says agents should only use positive opt-in to services

Continue Reading ...Views: 1,140

The end of discriminatory ‘No DSS’ clauses in rental contracts?

July 17, 2020July 16, 2020 | Katrine Sporle

TPO comments on landmark ruling that has judged housing benefit discrimination as unlawful and in breach of the Equality Act.

Continue Reading ...Views: 2,842 | 14 Comments

Agents can keep incentive payments from councils – but only if the landlord agrees

June 20, 2019June 19, 2019 | Katrine Sporle

Property Ombudsman Katrine Sporle says agents must be upfront and very clear about local authority incentives

Continue Reading ...Views: 1,618 | 2 Comments

Hot topics: Property Ombudsman advises on how agents should advertise price on Help to Buy properties

December 11, 2018December 10, 2018 | Katrine Sporle

Help to Buy ‘discounts’ – a reminder to agents of Primary Authority Advice

Continue Reading ...Views: 1,140 | 1 Comment

Question: Should agents say Sale Agreed, Under Offer, or Sold Subject to Contract?

September 27, 2018September 27, 2018 | Katrine Sporle

Answer (from the Ombudsman): It doesn’t matter – all three mean the same thing

Continue Reading ...Views: 3,614 | 11 Comments

The Property Ombudsman speaks out about approach to dual fee situations

August 14, 2018August 13, 2018 | Katrine Sporle

Following controversial ruling where court decided very differently, Ombudsman says agents should provide documentary evidence to prove ‘effective’ introduction

Continue Reading ...Views: 2,742 | 8 Comments

Ombudsman expresses surprise that ‘ready, willing, able’ is still part of any agent’s contract

October 16, 2017October 15, 2017 | Katrine Sporle

Consumers must be fully aware of precise circumstances in which they will be liable to pay commission fee

Continue Reading ...Views: 5,881 | 4 Comments

Dealing with an unhappy consumer: Should agents offer a financial settlement?

October 11, 2017October 10, 2017 | Katrine Sporle

If a consumer accepts money but not in full and final settlement, they can still escalate the dispute to courts or TPO

Continue Reading ...Views: 639 | 6 Comments

Agents’ duty of disclosure – What to do when you are asked to ‘hide’ a repossession

January 3, 2017January 2, 2017 | Katrine Sporle

How two agents lost an instruction because they were not prepared to breach the law: The Property Ombudsman gives her view

Continue Reading ...Views: 5,173 | 30 Comments

Agents must display their fees properly ahead of ban, Ombudsman urges

December 1, 2016November 30, 2016 | Katrine Sporle

TPO pledges to continue working to ensure that member agents comply with law on displaying fees

Continue Reading ...Views: 942 | 2 Comments
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