Agents did not hesitate to help when the nephew of one of their tenants came into their office yesterday morning and said he had not been able to contact her or gain entry to her flat.
The tenant, in her nineties, has been in her flat – in a block above Ash Residential in Rusholme, Manchester – since 1982.
Office manager Linda Berry went up to the flat with the nephew with a key but could not get in, as the tenant had locked herself in from the inside.
Linda called for sales manager Josh Ash to come up and help.
Ash went to the flat and, with great difficulty, physically barged through the door to get in.
The elderly tenant was found inside, very poorly and delirious after taking a fall.
An ambulance was called and Linda went with the tenant to the hospital and stayed with her there to comfort her.
Josh said: “Perhaps some agents might have waited for a contractor to arrive but I felt we just didn’t have the time.”
The flat was immediately made secure. Yesterday afternoon, the tenant was still being treated in hospital.
We wish her well and congratulate the staff at Ash Residential for their prompt and caring actions.
Comments (2)
So Linda went to the hospital and stayed with the tenant, well done to her and the team at Ash Residential, without you acting promptly who knows what may have happened, but it begs the question as to where the nephew disappeared to?
Talking about helping people out, I found one of our branches like the Marie Celeste and was told they had gone to help a vendor whose removal company hadn’t turned up. It was a big house, they were an elderly couple, the buyer was on his way, family and all, so they agreed with the seller and buyer that they would move all their furniture and belongings into one room so the buyers could move in.
Afterwards the elderly couple contacted us . . . to complain that our fees were too high.
Well done! Shame the Government and Shelter do not publish good-news stories like this.