An agent who was a founding member of Agents’ Mutual says he is now very upset to be facing court action.
The agent, who has asked not to be named, claims he heard nothing for three years despite repeatedly making his views known about the OnTheMarket portal.
The agent told us: “Two years into my relationship, I contacted them to advise of my dissatisfaction with the number of leads I was receiving. I received no response so contacted them again, copying in their CEO.
“I still received no response, so wrote again, advising that I was considering withdrawing from the contract.
“Again there was no response, so I wrote and asked to terminate my contract. Again, there was no response.
“I have had literally nothing other than a monthly invoice.
“Now, some three years later, I have received a response – it is for a court action over £13,000.”
He said that he stopped paying subscriptions to OTM in January 2017. “By then, I had spent £4,000 a year, £8,000 in total, and received only one converted lead in two years,” he claimed.
The agent says that says that he signed up for reasons and a business model which are no longer valid.
Key attractions, he says, included a transparent rate card, meaning that all agents would pay the same. There would be agents only on the portal, and no developers.
It was also intended that there would be no features such as spotlight properties – the agent says properties would simply be listed in price order.
The agent says that all these early policies have now been reversed.
A spokesperson for OTM said: “It is standard practice for any company to seek outstanding payments from customers when they are in arrears. We work to ensure that everyone in contract with us meets their obligations for the benefit of all agents.”