An agent says that it has been caught out by Facebook ‘ghost reviews’ which have hit its normal five-star rating.
AngelwoodsAgent, in Cwmbran, Wales, yesterday evening tweeted: “You may have noticed that our Facebook reviews have taken somewhat of a nosedive over the last day or so.”
It said: “ Due to matters our of our control, our Facebook reviews have been severely compromised over the last 24 hours. Our usual perfect five-star rating has been temporarily diminished by ‘ghost reviews’ cause by a bug according to Facebook Advertiser Support.”
The firm thanks its customers who have given it the five-star rating and asks its new and potential future customers to ignore its “uncharacteristically low rating” and to read its reviews – not simply its star rating.
The message ends by saying that Facebook has said that the issue will be resolved shortly.
Last night, a Facebook review reduced its rating to 1.4, apparently based on the opinions of 303 people.
The firm has five-star reviews on allAgents.
Have any other agents been hit by this bug?
If I were Angelwoods I would be far more concerned that I scored only 2.8 on Google.
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Why not go on trustpilot and get your reviewers to review you 3 seconds after putting the house on the market. The asa or naea won’t mind.
It’s the modern way of moving
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Quite – but at least they can go back and post another, unlike the solution that we were told PB were moving across to (whatever happened there?).
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why dont they just remove the reviews section on their facebook page until its sorted? surely this would be better than drawing peoples attention to it?
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If they do that they lose all their reviews. It’s a major problem with Facebook reviews – a business can accumulate dozens of great reviews and then along comes a shocker and the business is faced with two options: live with it or disable the reviews function and lose all their reviews.
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Seemingly to do with the number of people who “Recommend” the company as part of their review process.
I believe the appropriate expression to be
Oh, dear – Facebook did a f***-up.
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