RECRUITMENT

Activities / Main Duties:

Responsible for the design, development and delivery of training programmes within our clients organisation that facilitates and improves colleague performance in both sales and customer experience.

Responsible for the design and development of management path training for assistant and branch managers

Design, develop and deliver Training Programmes for our clients colleagues to meet with all aspects of procedural compliance and legislative requirements

Develop and maintain training manuals and documentation ensuring they reflect current company policy and legislative requirements

Provide support for other departments in their development and upkeep of Operations Manuals.

Liaise with external training providers to develop relevant training activities as appropriate. Review training materials ensuring activities provide learning that enables improved within clients organisation.

Maintain an up to date knowledge of company procedures, operating systems, key tasks and legal requirements in order to develop and maintain training materials, and deliver effective training.

Keep up to date with best practice within Training and recommend implementation within the company where appropriate.

Participate in and co-ordinate special projects as requested. Assist in other areas within the section and be able to provide cover as required.

Responsible for Managing any systems training identifying training required designing and implementing training solutions e.g blended learning, e learning platforms.

Manage allocated training projects; designing and delivering appropriate solutions to standard, deadline and cost.

Provide feedback on trainees’ abilities and their progress. Ensure accurate training records are kept and forwarded to appropriate management.

Main purpose of the role

The job holder is responsible for providing efficient, comprehensive training design and delivery to all colleagues within our clients organisation.

The job provides support for the business through delivery and development or training and management of all colleagues in line with strategy. Note that failure to train correct process and procedure can have a massive impact and risk to the business through sales.

Role specific competencies:

Ideally educated to degree standard, CIPD qualification in Learning and Development or equivalent business experience including a minimum of 3 years in a sales, property, or retail sales related role. Experience of different learning platforms an advantage.

The jobholder must have excellent communication and presentation skills and be self-motivated, confident and flexible. Must possess an ability to work accurately and be well organised.