Veyco has launched Veyco Chat, a WhatsApp-based chat and voice tool designed to handle client communication across property transactions.
The platform is already in use with a group of estate agents and law firms, marking its initial deployment in live environments. It is intended to support communication from offer acceptance through to completion.
The launch aims to target a longstanding issue in both estate agency and conveyancing: limited visibility for clients during the transaction process. Buyers and sellers often lack clarity on progress, next steps and timelines, leading to repeated enquiries and increased pressure on professionals.
For estate agents, managing communication alongside progressing sales and maintaining chains can limit the ability to provide regular updates. For conveyancers, high transaction volumes can make it difficult to respond quickly to routine queries, contributing to delays in communication.
Veyco Chat has been designed to handle these routine interactions. Accessible via WhatsApp, it allows clients to ask questions and receive responses in plain English via text or voice. It provides general guidance on transaction stages and expected next steps, without offering transaction-specific advice.
The tool is available at no additional cost to firms already using Veyco’s AML compliance services, and is also offered as a standalone subscription for other estate agents and law firms.
Veyco said the system is intended to support professionals rather than replace them, by reducing inbound communication and allowing teams to focus on progressing transactions and resolving more complex issues.
The platform has been developed with data protection controls and is limited to providing general process information to avoid exposing sensitive client details.
Clare McKenna, general manager at Veyco, said: “One of the biggest challenges in property is not the legal work itself, but the communication around it. Clients often feel unsure about what is happening, while conveyancers are balancing large caseloads and constant incoming queries.
“This is about making the whole experience simpler and more transparent for everyone in the chain. By giving clients access to clear, immediate information through a channel they already use every day, we reduce uncertainty on all sides without adding pressure to the professionals managing the transaction.
“It is also an example of how AI can be applied in a way that is practical and controlled, supporting professionals rather than trying to replace them.”
