Agents not giving landlords ‘clear opportunity to positively consent’ to energy switching should amend Terms of Business
TPO says agents should only use positive opt-in to services
TPO says agents should only use positive opt-in to services
TPO comments on landmark ruling that has judged housing benefit discrimination as unlawful and in breach of the Equality Act.
Property Ombudsman Katrine Sporle says agents must be upfront and very clear about local authority incentives
Help to Buy ‘discounts’ – a reminder to agents of Primary Authority Advice
Answer (from the Ombudsman): It doesn’t matter – all three mean the same thing
Following controversial ruling where court decided very differently, Ombudsman says agents should provide documentary evidence to prove ‘effective’ introduction
Consumers must be fully aware of precise circumstances in which they will be liable to pay commission fee
If a consumer accepts money but not in full and final settlement, they can still escalate the dispute to courts or TPO
How two agents lost an instruction because they were not prepared to breach the law: The Property Ombudsman gives her view
TPO pledges to continue working to ensure that member agents comply with law on displaying fees