With AI calls becoming more common for estate agents, particularly for handling inbound enquiries, Nurtur AI Voice has added a feature that provides callers with information about an agency’s live property listings during a call.
Buyers can request general searches, such as a three-bedroom house in a specific area, or more specific criteria, such as properties with a view or near schools. The AI responds with information about the agent’s current listings.
We are told that Nurtur AI Voice has handled over 16,000 calls, with an average duration of 1 minute 35 seconds. Common uses include inbound call handling, out-of-office coverage, and lead qualification for buyers, sellers, mortgage enquiries, and tenant requests.
The live listings feature is designed to reflect typical buyer enquiries, providing information on availability, location, price range, and property type.
When a buyer calls an estate agent using Nurtur AI Voice, the AI searches the agency’s current stock and describes suitable properties, including details such as the number of bedrooms and key features. If the caller is interested, the AI can collect viewing times, pass details to the relevant negotiator, or transfer the call to a human team member. Only the agency’s own listed properties are returned.
The feature uses each agency’s property data, which is formatted for accurate AI retrieval. The data is not used to train AI models, published externally, or affect website SEO. Agency websites remain the primary source for indexed property information.
Approximately 35% of enquiries occur outside standard office hours. By enabling live property searches during calls, Nurtur AI Voice allows agencies to respond to buyers outside office hours, reducing missed calls or voicemail drop-offs. Early usage shows that callers are engaging with the system and completing enquiries through AI-supported conversations.
Richard Combellack, chief commercial officer at Nurtur, said: “Live property listings within AI Voice is a practical step forward for estate agents. Buyers want quick, relevant information at the moment they enquire, and this allows agencies to respond immediately using their own stock, without missed calls or reliance on portals. It’s about improving coverage and accuracy while keeping negotiators focused on progressing real opportunities.”