Agents who are RICS members have been told that they need to be registered with either the Property Ombudsman or the Property Redress Scheme, following the withdrawal this August from the market of Ombudsman Services: Property.
The RICS yesterday announced that it has appointed the Centre for Effective Dispute Resolution as its default Alternative Dispute Resolution (ADR) provider for its member firms.
However, CEDR will not be able to process complaints relating to estate agents, letting agents or property managers, as these activities require additional approvals from the Government.
The RICS said it is working “collaboratively” with Ombudsman Services and CEDR to ensure that all its member firms have the necessary ADR provision throughout the transition period.
The organisation also said it would be in further communication with members as details are finalised.
Think you will find this is all RICS regulated firms not just those practicing estate agency.
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