Mystery surrounds a lengthy comment posted on EYE yesterday evening which was quickly withdrawn.
It appeared to have been posted by a Local Property Expert, but was then swiftly pulled during last night’s Watchdog programme which featured Purplebricks.
Points to note are that the poster previously worked for the likes of Countrywide and Arun Estates.
The poster totally denies being a listings-only agent and also references the ‘garbage’ written on EYE.
This is the full post:
PurpleAndProud
AUGUST 2, 2017 AT 7:35 PM (EDIT)
My first posting since working for Purplebricks. I started as an LPE earlier this year and can honestly say without doubt that Purplebricks is the most honest, genuine, transparent and customer focused company I’ve ever worked for. Prior to Purplebricks I was with Countrywide and Arun Estates as a Senior Branch Manager for over 20 years.
When it comes to giving the buying and selling public what they want and to providing an unbeatable level of customer service we are streets ahead of the high street boys.
I am not someone easily led or influenced nor am I someone who would work for an estate agent who wasn’t 100% ethical and honest.
If any of you attended the 2 week course I did when I started you’d see just how tough the training is and how totally focused the company are on making sure that the LPE’s make every sellers moving experience a good one.
Everything we are taught and everything about the company and the way we operate is geared to making sure our customers receive a great customer experience. Sadly most of you will never get to find out first hand as you’d struggle to get through the 4 stage interview process and would probably be eaten alive on the course. I spoke to one RD who conducted 80 interviews in June.
Nearly all were experience estate agents. 6 were offered jobs. We only employ the best. The evidence is there. Look at our “meet the experts” page on our website. Read the bio’s on each one…..all experienced estate agents. But no doubt like all the other facts I could give you’ll choose to ignore or deny the easily proved just to suit your own inaccurate perception of Purplebricks.
I’ve read PIE for the last year and have refrained from commenting on some of the garbage you lot write on here. Running scared is the phrase I’d use. The problem is that you are all now just glorified receptionists just sitting there waiting for the next Rightmove call to come in. Your salary is nowhere near what it used to be and some of you running independent offices probably won’t be here this time next year. They’ll be a nice Scope shop where your struggling little business used to be and you’ll still be scratching your head wondering what the hell happened.
Incredible to read some of your comments here today (and over the last year) and it really is pathetic how ill informed you all are.
You really have no idea how we operate or what we do. We however do know what you do.
You sit there slagging off Purplebricks and thinking of ways to knock us when you should be looking at ways to improve your own business levels. The fact is you’re getting left behind. The world’s moved on guys but most of you still can’t see the wood for the trees.
Wake up and smell the coffee you worried people. Purplebricks is what the public want.
We live in a 24/7 world not the 9-6 one you lot live in. And people also want honesty, transparency, convenience and a realistic fee. We give them all of that and more. 95% of people now search for property at about the time you’re closing your offices. We are here 24/7. The majority of our business is done when you’re sitting on your sofa moaning to your wife that it’s been another quiet day at the office.
And another few things!
I AM NOT A LISTING ONLY AGENT. I DON’T LIST AND DISAPPEAR…NONE OF US DO. All my sellers have my personal mobile number and I answer it between 7am & 11pm, 7 days a week. Outside those hours they can use “live chat” or call our 24/7 customer service dept. Sellers also have my email address and there have been occasions where I have skyped with a seller whilst abroad. I am far more accessible to my sellers than any of you.
I call all my sellers once a week without fail. I revisit after 4 weeks. Honestly…how many of you do this?
I chain and finance check anyone who makes an offer and I negotiate all offers.
Once a sale is agreed it goes to our post sales support team BUT I am there between 7am & 11pm if they need me to deal with and issues.
I earn a salary a lot of you would be jealous of. I also get to choose my own working hours, when I take a day off, when i go on holiday. I can go to the doctors without asking anyone. I don’t get 20 emails a day through telling me I haven’t passed enough FS leads or booked enough vals or now have to wear a white shirt. I now run a successful business in my patch..from home, on my terms.
It’s jealousy and ignorance…pure and simple. LPE’s from Purplebricks genuinely laugh at the comments on here sometimes.
You rant, slag off, criticize and are usually so far off the mark and so poorly informed it’s sad.
Anyway. You carry on doing your PB bashing and I’ll carry on being amazed at how little you really know. I will also continue to offer all my sellers the same amazing service that all LPE’s do.
Now you’d better all get yourselves a cuppa and prepare for Watchdog. I’m sure you’ll all have lots of constructive comments to make tomorrow about a few unhappy cases out of the tens of thousands of happy ones.
Absolutely, what a fantastic post and pretty much sums up all of what I have heard from insiders. they are here to stay and will be number one within 12 months.
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What happens if there is now an audit of the numbers and the true extent of what has been going on is established?
Breaches of CPR and BPR don’t just go away. Inevitable investigation by FCA into the loan/not loan business, its all serious stuff. If its shown that share trading is supporting the operation of the business rather than normal day to day transactions the City regulators will have something to say about that too.
If every listing rep were a conscientious estate agent there would not have been a Watchdog programme. If there were no issues there wouldn’t have been any damning content, if everyone was doing what they have been apparently trained to do the mystery shop would not have uncovered false claims or that 60% of vendors weren’t made aware of the loan/not loan scheme.
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When you deal with huge volumes, there are always a few unfortunate situations where things haven’t gone to plan.
The numbers are audited and released to the city, so implying anything otherwise is pretty slanderous.
The false claim of listing 22 when in fact it’s more like 12 is hardly earth shattering.
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It may not be earth shattering, but lets magnify that a little. Lets just say that someone higher up in the company was “massaging” the numbers and those numbers were effecting the share price, that isnt just earth shattering, that is completely illegal
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Of course that is another matter altogether which would be indefensible, however that has not happened and is a moot point.
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How do you know it hasnt happened. Only a few privileged people will have complete access to the correct figures, and unless you are the guy who was choking on his credit agreements on watchdog last night, you wont be one of them
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Perhaps 22 v 12 isn’t earth shattering but when 2379 listings is reported as 3000 with a story that 3000 is the magic number to transition from loss to profit and that is fed to investors it becomes a very big deal.
The numbers contradict themselves; £5.6b of completions has to be a finite number of sales, about 21,000. If the conversion kpi is correct at 83% that is a total of listings 25,000. That is a very different number to the revenue indication of listings which is about 41,000.
21,000 completion out of 41,000 sales is not 83%.
Listed companies don’t have the luxury of making stuff up but the contradictions in the numbers indicate that is what is happening.
Observing the portals in detail throws in more contradictions.
The numbers aren’t huge in comparison with our analysis of Land registry, every sale since 1995 gives a database 22,000,000 lines long 16 columns wide. It takes us under 2 hours to cleanse that lot for duplications and errors each month. Analysing individual reports is about 0.6 seconds. It is not hard or difficult for us to keep an careful eye on what is going on with individual firms, groups or corporations.
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“The false claim of listing 22 when in fact it’s more like 12 is hardly earth shattering.”
SORRY? – are you for chuffing real?
It just happens to be an EIGHTY THREE POINT THREE PERCENT overstatement of activity… and one which would very likely – when followed by the other similarly overstated claim of success ratio – entice a potential vendor to make a transactional decision.
Which, as you no doubt are aware, is a prima facie breach of CPRs etc 2008.
One caught on camera to boot. And you think that’s no great shake.
Speaks volumes.
What some may see as an almost cute #fanboy-like infatuation with PB is really what you have previously stated to be a simple agenda based, as a shareholder, upon personal gain. You don’t give a fuppenny about the fate of hundreds customers who post one-star reviews – or ANY star for that matter – because the company already have the money banked and the share price ticks along nicely on the back of it. It’s win:win for you – you’ve said that yourself.
Of course, it is almost certain that your schmoozy business relationship with those that have now been exposed by the BBC to the public as the epitome of what is wrong with our industry will be on borrowed time – as the relevant EYEs have now been opened and are firmly focused on those businesses and individuals that operate with scant regard for legislation and customer focus.
Wonder which muddy pool you will next be panning in the hope of the occasional nugget? Which ‘disrupter’ of which stable industry will next grab your attention to have a flutter on its’ future?
My guess is cosmetic surgery – all you need is for some entrepreneurial sap to open up a nationwide chain of hundred quid @r$e-lift clinics.
There’s loadsamoney to be had in ironing out the wrinkles in old Dorises ‘arrises, dom-me-lad – just make sure you get in right at the bottom and wipe up!
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My word now there is a passive aggressive post.
I personally am surprised that undercover footage of 5 LPE only found one that said he listed more than he actually did. Perhaps you should be a vendor like I and listen to the spiel when valuers visit me?
1 Star reviews equate to 2.2% of all reviews which is pretty damn decent, I would like to see other agents be as transparent as this?
I’m a supporter of their model and have personally saved over £5.5k in fees, only 8 weeks ago by using them.
You attack me for investing in them and start up companies, perhaps remind yourself that you are an estate agent whos industry hardly warrants glowing Moral Praise.
Have a good day sir!
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1 in 5 is 20% , which is a huge number, so if that is repeated through out the company it is hardly a glowing endorsement of the comment above in the article about only employing the best and being choosy about who gets to join PB !!!!!
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If he’s using Countrywide and Arun as a barometer of High Street customer service then that might be the problem.
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You’re available 24/7, but actually 7am-11pm and only if you’re not at the docs or on holiday. Not sure how you’ve racked up a year’s experience when you started earlier this year, is a grasp of basic math not required at pb?
Re the comment on how independents run their businesses, how on earth would you know, you’ve never run a business.
Pb will soon be upping fees to more realistic levels, plus I see a few more appearances on Watchdog on the horizon. Good luck!
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I have my suspicions who the mystery poster is.
Let’s just say they were never a high achiever when employed by full service agents.
As my father you to say to me “There are talkers, and there are doers” – If it’s who I believe they are most defiantly a ‘Talker’
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He obviously does an enormous amount of work for each and everyone of his customers. Based on what we are led to believe, at £200 for each listing, he needs to personally do it all for over 200 customers a year spread over a significant area he has to cover. In my experience that could also involve doing 3,000 to 5,000 viewings per year…..possibly 100 a week…if he is also trying to get a good sale result for his Vendors. And he still has free time whenever he wants it!
And he or she does all this superhuman effort in the safe knowledge that he is making a great deal of money for the people at the top, whilst he gets somewhat less rewards. I think this person can only be a saint.
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Wrong, Wrong and Wrong. There LPE fee is higher than that, they also get paid on viewing packages. They also have specialist viewing operatives.
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So, despite his denial, he is just a ‘listing only agent’ then!
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As he articulates in the post, he is available to progress sales and help vendors negotiate offer at all hours.
if he is not available there is the customer support team as well.
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But according to you he doesn’t do the viewings….. the actual point where the vast majority of buyers make their decision, and one of the most critical in terms of helping vendors maximise their sale price.
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At what point to they comply with the money laundering directive 2017?
I’ve called the call center for chain checks – shocking – they know nothing and chase none.
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same experience here, the people I have spoken with didn’t know any of the details and didn’t seem to record any notes of the conversation we had, how do I know this ? because the next time I rang the person looking at the case said there was no record of my last call !!!!!!!!!
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A passionate if not slightly mentally questionable post by someone at PB, but here is one reason why you’re not as good as you like to think you are:
Friend of mine wanted to buy a house that had gone up with PB. We had an offer on his but it was an incomplete chain. He asked what he should do to secure it. I told him to tell them he was under offer and I guaranteed they would ask no more than that.
It happened exactly as I had said, the sale was tied up, he secured the purchase and no chain details were asked. Sales details were sent out.
We completed the chain a few weeks later but I think it’s fair to say that even Arun Estates or Countrywide would have checked the chain!!
I could quote many many more…….
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REAL AGENT
Why would they care about chain chasing and the property being sold – they have already received their £800.00 plus commission so they have no more incentive to get the property sold or to a successful exchange and completion.
When we are involved in a chain with purple bricks we always end up doing all the sales chasing in the chain as you get no sense from Purple Bricks at all. They completely rely on the Real Agents to do all the sales chasing for them.
Customers are signing up and parting with their £800.00 plus just to be listed on Rightmove and no other service. This is what you get when you sign up with a website agent – at the end of the day it true what they say YOU GET WHAT YOU PAY FOR!!
Another comment I could go on and on but when do you see Purple Bricks advertising in the local and national papers?
Also this is what gives good estate agents a bad name – we pride ourselves on our honesty and a lot of our customers we make as our friends after the sale or purchase has gone through. If you are good at your job you do not need to lie. When they commented on 20 – 25 listings and it turned out to be only 11 – 12 what relevance does this have – customers do not care how many properties they list. The more they list the more £800 they get and the busier they get the service gets worse.
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we now advise vendors to consider carefully any offer that involves certain online only agents, due to the length of time and lack of progress updates, ultimately it is the vendors choice, but on more than one occasion where they have accepted the offer they later said they wished that they hadn’t.
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Actually Purpleandproud, as someone who employees two ex-PB LPE’s, I do know what you do and how you do it….
I admire the faith you have in your company; there is a lesson there to all employers about loyalty.
PB are a disruptor, that much is true but there are clearly holes in their customer service experience.
PB* does not worry me, yet.
PB v3.0 worries me.
*Not PeeBee. All these abbreviations are a little confusing.
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So do you know what v3.0 is? If you do, I am sure we can show you how to combat it.
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v3.0 will be to have offices dotted about the country for the LPE’s to base themselves, but due to the additional cost and necessity for localised marketing and experienced people with the knowledge to deliver what customers expect, the fees will go up in order for PB to make a living. LPE’s will then be known as negs or managers, fees will mention nothing of the savings just that they’re Estate Agents offering a service. We’ll all wonder what all that “disruptor” waffle was all about. Russell Quirk will still be prattling about emoov being a game changer soon.
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they will have loads of offices soon when they buy out Countrywide
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Why post a comment and remove it? A tad ‘kneejerk’? ‘The lady doth protest too much methinks’. Competition is a way of life. Where competition will create a feeling of enmity/hostility is where one side promotes itself in a manner that is misleading. Is your USP being shown to be false? Is this the beginnings of PB being shown publicly, to be what it is; ‘estate agency lite paid in advance’? A business taking money prior to delivery of a result have a huge obligation to be totally transparent or have a manner of recourse for customers where, if dissatisfied, they can receive a refund if not getting what they were led to believe they would. The ‘mirage’ of no fee and their ‘factoring’ of the fee is central to the matter also. As more LPE’s are recruited the greater potential for a few bad apples and the public becomes increasingly aware of the the good bad and ugly. Particularly where you all sit under the one the purple umbrella and it seems that even in the very infancy of the thing you’ve managed to get yourself into the cross hairs of ‘watchdog’. The public can only be more sceptical. As for investors, they will decide if PB is a sound long term investment or another lastminute.com./shooting star.
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The local lexpert in our area couldn’t be bothered to check a chain when we had a connected matter
he thought he had a cash buyer and it turned out that there were five in the chain
we had to wipe his bottom for him and do his job – his reaction – I don’t care
the client had given his review on instruction – he couldn’t take it back later and felt duped
no follow up, no help, no support
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Hmmm, lots of misinformation there. Having been offered a position with PB (after one interview not four – perhaps i’m just that amazing they couldn’t drag things out) and having seen details of the financial package, the incentives as well as being given a copy of the PB operations manual and standards manual there is a lot of fibs in the OP.
Every two weeks (certainly when I had been offered a position) there were training courses starting with between 30 and 40 individuals on them. To me this does not indicate a company who hire only 6 in 80, more like anything that breathes and owns a suit!
Also I myself was a manager with Countrywide and believe me that is not the way to do it, if this is your yardstick for customer service then your stick is broke.
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You do not get offered a position after one interview, you have 4 with a final Skype call with one of the owners.
So I can’t believe a word of what you have said.
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dompritch134
Client, investor of employee? This review suggests you’re a client, amazing you know so much about about PB’s interview process.
https://www.allagents.co.uk/review/245057/
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Unless of course, dompritch is an LPE posting as a client?
If so, are LPE’s encouraged to post glowing client reviews?
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Busted!
Nice one Wardy.
If he is a PB Rep he’s just been caught faking a review.
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I sold one of my properties with them, i gave all the information to other doubters on twitter.
I have no affiliation with the company. However I’m glad they are shaking up this industry, where for far too long Agents have charged me thousands to put a property on Rightmove and wait for the offers to come in.
If you check the list of LPE on their website show me the ones who have no experience, as most are Ex Branch managers tired of the old stuck in the office routine.
I sense a touch of jealousy as you sit 9am – 6pm at a desk staring at a screen.
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Thank you for directing me to twitter. I notice that in one of your tweets you admit to having shares in Purple Bricks.
That’s a little different to ”I have no affiliation with the company. ”
Here’s a screen shot to jog your memory.
https://gyazo.com/912cdc30056dba3544a59895795c160b
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I have shares in Countrywide as well, so how does that work?
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Blimey, you have taken a beating lately then.
I’m sorry for your loss.
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i bought at 148p when figures were released last week, up 8% already.
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Share dealing is a bit like conversations. You have to know when to get out.
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It works in the fact you clearly stated you have ”I have no affiliation with the company. ”
Which was a lie.
Maybe you should apply for a job there, you’d fit right in.
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Ok I’m not going into the semantics of affiliation. However I will keep fighting their corner as I believe in their product.
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Well we wouldn’t like a little thing like the truth to get in the way now.
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And what do you do to earn a living dompritch1?
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Are you saying that one of the owners knew a woman from Chester who only had an NVQ in public service and 3 months experience as a trainee agent with Whitegates was qualified enough to be pass herself off to the public and exercise due care and skill as an expert estate agent? Wow that is quite incriminating. How on earth does someone like that blag her way through 4 interviews?
I spotted she wasn’t an expert when I saw she didn’t know a 50% shared ownership flat cant be sold for twice it’s market value and the random number generated on Zoopla was for the whole thing not half of it.
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Dompritch134 – an email to the Territory Owner, a Skype call with the Regional, and an email from Kenny Bruce saying welcome aboard, all of which I can publish if you want me to. I really don’t care if you believe me or not.
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Dompritch134 posts widely on social media leaping on any slight comment that the firm might not be as good as they profess, blindly waxing lyrical how amazing the firm is, yet supposedly knows about the in-depth interview process and yet was apparently a vendor of theirs? Good find.
I’m guessing is an LPE/investor and trying to protect his income.
There are proven cases of reviews being deleted, people being mis-informed, every other review website slams them.
#purpleblind
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Again here is the property i sold, so much for conspiracy theories,
https://twitter.com/dompritch1/status/886153995496157184
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But you work in property? A quick google search suggests you do.
How do you know about the interview process? Are you an investor?
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Yes I do, no I’m not an Estate Agent.
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But you were? Does Connells ring any bells? Are you an investor? i.e. a vested interest.
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Oh yes when i was 21 many years ago I tried it and hated it, then I went and got a degree in Surveying and Project management!
How about you guys please share?
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That’s an incredible amount of PB related retweets for somebody who was only a vendor of theirs…
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Investor
https://gyazo.com/912cdc30056dba3544a59895795c160b
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I wonder if there was a section 21 connected person notice on the property sold
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I would not be happy working a 16 hour day, 7 days a week and not being paid for doing so. You wonder if some of them are even on minimum wage working those hours.
If I have to answer work calls, I consider myself at work and expect to be paid for it.
Or are these zero hour contracts?
I feel for their family. Out to dinner with the wife “excuse me darling, I’ve got a vendor on the phone and we’re ‘open’ till 11”.
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Me thinks drink has been taken.
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I took the guy’s advice and looked at the ‘meet the experts’ page. I know 2 of them, and worked directly with 1 of them. He is right, they ARE experienced – the problem is they are what I would describe as ‘journeymen’ – failed Branch Managers who move from one company to another.
I am not complacent about PB, we constantly review their offering and practices to make sure we are always a better option…but I believe these ‘experts’ are average to poor estate agents who have run out of places to work on the High Street.
But as we know, actually being good at selling houses is not of any real significance to the PB model – which ultimately gives me great confidence that their self-projected growth with not come at anywhere near the levels they are hoping for.
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What an absolute tool 🙂
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Who in particular had you in mind B6RKY? There are so many lurking around these pages…
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So called purple and proud. He must resemble something purple and proud with this absolute nonsense 🙂
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What a vile human being.
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wonder what this chap would have thought of my actual experience of purple bricks whereby the ‘local property expert’ left our keys on move in day in her boyfriend’s car who had driven to Coventry that morning from London. She didn’t have any suggestions how to remedy the situation and we needed to break into the house and change the locks without the landlord knowing. Great service – on the plus side the flat was a steal rentwise because no one had found it on Purplebricks.
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We’ve all experienced trying to save a quid or two, but some things should be excluded, I for example have tried and stopped buying cheap chargers for electrical stuff, that aside I’m reminded of a saying I once heard ( paraphrasing ) never skimp but invest on things that connect you to the ground, mattress/shoes/tyres, the average person will move what 5 times in a lifetime? For god’s sake do it with somebody that knows what they’re doing and has skin in the game ( getting paid )
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He refers to, and I quote: “PurpleAndProud”
Ever heard of Ivor Biggun ? He sings a song that’s quite similar.
I appreciate this post isn’t shedding any light or offering any helpful advice.
Just thought you might like to know.
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Fake news here guys fake news.
The fact that the ASA won is hardly a point worth shouting about as the ASA did acknowledge that savings could be made, the point was just how much and of course that will vary from location to location based on average house price and average fee in the area.
As for the point over the numbers and market share after 32 years of being in this business i have heard virtually every agent claim they have had market share when they go out on a val, they just select the boundaries on Rightmove to suit.
The ones that don’t claim they have market share claim they are in the wrong location or not advertising enough.As for PB agents not being agents, well most of the corporates fit the same bill with 1 years worth of experience and then promotion to Branch Manager…nothing new here.
PB are different and will change agency unlike most on here who are only fighting change and a threat to their business.
I would instruct PB every day of the week over another agent because ultimately i control the price it goes on the market at and the eventual selling price not the agent
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32 years in the business and you write a sentence like this?
I would instruct PB every day of the week over another agent because ultimately i control the price it goes on the market at and the eventual selling price not the agent.
I’m sorry hodge, I do try to be as polite as possible on here but I have to ask, what are you in the business? The cleaner?
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No not the cleaner i will leave that to you when your rental income reduces after the tax changes bed in. As the vendor I chose the sale price and only i accept the offer.
Or put it another way I ultimately control the price it goes on the market at, and the eventual selling price.
I was an Director for many years and owned and sold my business out to my partners.
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Well, I can outrun you for years in the business and I have never yet put a property on the market at a price the vendor did not agree with and I have never yet sold a property at a price that the vendor did not accept.
So quite where you are coming from with your statement is a mystery to me.
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Doesn’t every vendor have the final say on their marketing price and which offer they accept?
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Apparently not, according to hodge.
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The point is incase you have not grasped it. It is the vendor who controls the asking price and the acceptance of an offer so even if i have a monkey around or a PB monkey the only difference will be the fee.
Right move can give me sold prices and even if my property did not sell then any agent will drop his trousers for a new instruction and discount whatever i have paid PB from the new agents fee.
And that why i said this. I would instruct PB every day of the week over another agent because ultimately i control the price it goes on the market at and the eventual selling price not the agent
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Just sad you think like that, when you clearly earned a great deal of money from the industry over many years.
It would be like me turning against the NHS and backing the private health sector…..but I would never do that.
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That is all well and good for those who have both the knowledge and confidence to do so, and yes you will save a lot of money. However there are many people that do not fit this description and rely on the expertise of the person they entrust with their most valuable asset to get them the best price, do it in a reasonable time frame, and make it a trouble free and pleasant experience…… or had you forgotten what most vendors are like ?
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Interesting that after 32 years in the business you still haven’t grasped the basics.
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Interesting that you say that BOY but i have retired early with 1.2 mill in my pension so i think i know the basics I have worked with them for long enough!
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Thank god you’re out of the industry then, a classic bad example of what can give the industry a bad name. Resorting to childish insults and bragging about a pension.
And now turning your back on the industry that apparently allowed you to retire early. Genius.
Enjoy your retirement home.
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Seems like they may be entering into Auctions watch out Savills and Allsop
https://youtu.be/XcBixcTa24o
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Blimey there are some pompous people in our industry…
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So two weeks training makes a property expert! Maybe PB can confirm how they physically get around all their LPE to check they are being professional and how often. Saying they are big is no excuse for mistakes or misrepresentation. There whole ethos to the public is they are better than High Street agents. The ends story is they are a listing company with poor history of service and management, period.
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