The Property Ombudsman is now selling tickets for its 2016 conference, “Raising Standards”.

The event, supported by Property Industry Eye, takes place on Wednesday, October 12, at the National Conference Centre in Solihull.

Gerry Fitzjohn, chairman of TPO, said: “After TPO’s 2015 conference we said that the next one would be bigger and better, but with the same simple aim – to help raise standards and improve customer service in the property industry.

“This year’s event incorporates many of the same elements, but we have made some fundamental changes to the format which we feel will create an even stronger educational event for all delegates.”

Back by popular demand, the interactive sales and lettings workshops have been extended, where delegates can ‘Be the Ombudsman’. The session will include real-life examples of consumer complaints, led by ombudsman Katrine Sporle and Jane Erskine, TPO’s casework director.

A new feature this year will be a ‘Panel of Experts’ where a discussion will take place with Tim Wakelin facilitating. The panel will consist of property commentator Kate Faulkner, Mark Hayward (NAEA managing director), James Munro (team leader, National Trading Standards Estate Agency Team), Leon Livermore (chief executive, Trading Standards Institute) and Eric Walker (managing director, Northwood).

In addition, TPO can confirm that Tony Anderson, former marketing director of Easyjet, will be guest speaker in a special session for agents and property professionals which will focus on marketing.

Last year’s event attracted nearly 400 professional delegates, along with many exhibitors from across the industry. TPO supports professional development and delegates can claim four hours CPD by attending this year’s Conference.

To find out more about the event and to view the full programme visit: https://www.tpos.co.uk/members/tpo-conference