Property Redress – an independent redress provider for the property industry, formerly known as Property Redress Scheme – has unveiled its new branding, new website and updated resources.

The move comes as the provider celebrates a decade of growth that has seen it accrue more than 20,000 member offices. It has also seen an average of 450 new members joining each month and a retention rate between 80-85%.

As part of the rebrand, it will no longer be referred to as the Property Redress Scheme, or ‘PRS’, as the full brand name will become Property Redress. The changes will see the brand more closely aligned with its parent company, Total Property.

Tim Frome, head of government schemes, reflected on the journey, stating: “It’s a fantastic achievement for Property Redress to get to 20,000 member offices after launching a decade ago with a standing start and up against two established operators in the sector. 

“We’ve got here by sticking to our principles and making sure we develop and progress in everything that we do each year. We look forward to assisting our members and their customers as they navigate further legislative changes in the sector and also to sharing some further exciting developments about the scheme later this year.”

Over the past year, Property Redress has seen a 30% increase in complaint volumes. The provider says more than 50% of complaints are resolved early through agreement between both parties, and completed in an average of 30 working days.

Sean Hooker, head of Redress, commented: “We are proud to present a fresh, modern face for Property Redress. Our new branding and website reflect our growth and the progressive nature of our work. We’re excited about the future and what we can achieve together with our members.”