Peter Ambrose

The Partnership has launched a new online portal designed to improve communication between clients, estate agents, mortgage brokers and conveyancers throughout the home-moving process.

Developed by the property legal firm’s in-house software team, the platform allows clients to complete instruction forms electronically, upload documents, send secure messages to their lawyer, monitor the progress of their transaction and view outstanding enquiries and billing information in real time.

Estate agents and mortgage brokers are also provided with dedicated access, enabling them to track key milestones, view outstanding enquiries and monitor progress without having to request updates from the conveyancer.

The Partnership said the portal has been developed to provide greater transparency throughout the transaction process and help reduce delays by keeping all parties informed from instruction through to completion.

The Partnership’s managing director, Peter Ambrose, said: “One of the biggest frustrations when you’re buying or selling a home is not knowing what’s going on. Clients, estate agents and brokers all want clear updates and confidence that things are moving in the right direction.

“We reviewed all the offerings on the market, but none of them offered our clients what they really wanted, so we built our own. It’s been designed around the way we work and gives everyone involved much better visibility throughout the transaction.”

The Partnership’s sales director, Matt Fenn, added: “Having worked in estate agency for a number of years before joining The Partnership, I know exactly how important good communication is. Agents want to keep their clients updated, brokers want to know transactions are progressing, and clients simply want reassurance that everything is moving in the right direction. That’s what we’ve built this portal around.”