Telephone calls handling firm Moneypenny has launched a live chat service – and recruited two former agents to help run it.
The dedicated 24-hour live chat team will help potential buyers and sellers make enquiries through an agent’s website where Moneypenny’s team are able to respond in real time.
The service is available either fully outsourced or on an overflow basis with Moneypenny responding to chats that clients themselves can’t get to, either in office hours or at weekends and evenings.
The service has been bolstered by the recruitment of Tracey Jones and Amanda Beck (pictured below), who bring with them over 40 years’ experience in the property industry.
Jones, previously a sales negotiator in North Wales with Bowen Son & Watson, has 28 years’ experience in the sector and Beck brings with her 12 years’ experience in lettings, property management, sales and valuations.
Meanwhile, another live chat provider, Yomdel, claims the majority of estate agents across the UK missed out on thousands of new enquiries over Easter by not having messaging services available.
It says it saw a 4.95% rise in leads generated across its estate agency client websites during the long bank holiday weekend when compared to the previous week.
Yomdel pioneered providing live chat services in the sector and now has around 2,000 agents as clients. It also provides live chat for The Property Ombudsman.
I actually saw this service in action yesterday when i visited Moneypennys offices for a GDPR roadshow. The personalized service and the knowledge of the teams answering the phones and the live chats was extremely impressive. I recommend if anyone can get there go and have a look at their service in action.
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