Fixflo’s fourth annual Rental Repairs Survey has officially launched, aiming to give agents a platform in which they can share how they manage maintenance and repairs.
These insights are then utilised to create a report intended to help agents increase efficiency, improve client retention, and provide a premium customer service.
The importance of the survey cannot be underestimated, as last year’s results revealed that 47% of lettings agents knew of a landlord who had changed letting agency due to a repair related issue.
This information was gathered from a survey of more than 315 letting agencies, covering more than 750 branches.
Along with the agencies polled, data was aggregated and analysed from more than 259,000 repairs in UK properties that had been handled through the Fixflo system in 2016.
Lettings agents and managers of properties of all sizes are encouraged to participate in what is the largest survey of its kind.
Open until August 31, the survey can be accessed at: http://info.fixflo.com/rental-repairs-survey-2017-lp
The 2016 report is here: http://blog.fixflo.com/blog/2016/09/fixflo-report-2016