Customer satisfaction with Fine & Country outlets just a whisker away from 100%

Fine & Country says it has increased its target audience brand awareness to 47.79%, a rise of 8% since April 2016.

Customer satisfaction is also up by almost 1% to nearly 99%.

Almost all (98.96%) of people surveyed who had used Fine & Country in the past would recommend their services to family and friends.

Word of mouth also showed up as a powerful tool for the company, with 23% of respondents hearing about Fine & Country from family and friends.

The new results mean that almost half of Fine & Country’s demographic is now aware of the brand.

The survey also shows that 87% of people who invited the agency to value their home chose to instruct Fine & Country.

The rise in brand awareness comes after a year of advertising on multi-channel platforms, including in print, online and TV.

The brand regularly advertises agents’ properties in national newspapers including The Times, Sunday Times and Telegraph.

The survey was run on SurveyMonkey and targeted adults aged over 35 who are in Fine & Country’s target demographic of home owners who earn over £50,000.

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